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HomeTrust Bank · 1 day ago

Sales and Service Associate

Shelby, North Carolina, United States

Full-time

Onsite

Entry Level

1+ years exp

HomeTrust Bank is a community-focused financial institution committed to providing value-added community banking. The Sales and Service Associate handles routine financial transactions, provides solutions to customers' financial needs, and serves as the primary contact for new account openings and problem resolutions.

BankingCommunitiesFinancial Services

Responsibilities

Serve as the primary customer contact for new account openings, account maintenance requests, and problem resolutions

Receive checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsement, enter deposits into computer records, and place holds on accounts for uncollected funds

Cash checks and process withdrawals, pay out money after verification of signatures and customer balances

Receive and process mortgage, consumer loan, and other payments, and ensure the payments match balances due

Responsible for checking night depository bags and recording proper information on the financial institution’s forms

Keep all cash and negotiable items secure at all times, balance cash drawer at the end of the shift and compare totaled amounts to computer generated proof sheet, reporting any discrepancies to the supervisor

Directly promote and offer solutions for all retail bank products and services, including checking, savings, money markets, certificates of deposit, debit card, online/mobile banking and consumer loans

Promote and introduce other financial institution products and services to customers and make appropriate referrals, including HELOC loans, IRAs, mortgage referrals, investment services, and treasury management services

Participate in branch and bank sales, service, and product training meetings

Maintain confidentiality and security of sensitive information

Adhere to all corporate policies and procedures, Federal and State regulations, and laws

Complete all mandatory annual compliance training

Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identifications, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws

Perform other duties and special projects as assigned

Qualification

Customer serviceSales experienceBanking regulations knowledgePCTechnology skillsMicrosoft Office proficiencyBasic math aptitudeInterpersonal skillsOrganizational skills

Required

High school diploma or equivalent

1+ years of public contact or sales experience

Above average PC and technology skills

Ability to use applicable software and operation branch automation systems

Excellent interpersonal/verbal communications skills, with the ability to resolve customer concerns/issues in a positive manner

Must be organized, detailed, and possess an aptitude for basic math, including account opening and maintenance activities

Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act

Knowledge of bank products and services, sufficient to identify and assist with customer and prospect needs and conduct sales/service dialogue with current and potential customers

Stay abreast of all changes in policies and procedures related to retail and consumer lending products

Successful completion of in-house training programs within one year of accepting the position

Proficient in Microsoft Office products