BTC Broadband · 3 weeks ago
Residential Sales Consultant
Bixby,OK,US
Full-time
Onsite
Entry Level
1+ years expBTC Broadband is a telecommunications company seeking a Residential Sales Consultant. The role involves serving as the primary point of contact for residential customers, promoting and selling Internet and phone services, and ensuring customer satisfaction throughout the sales and installation process.
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Responsibilities
Serve as the first point of contact for incoming calls and walk-in customers
Listen to customer feedback and concerns, identify needs, and provide accurate product and service information
Research customer issues and ensure timely, professional responses
Promote and sell BTC Broadband services and products to new and existing customers
Enter and process service orders, set deposits (as needed), and schedule installations
Review customer accounts for accuracy and ensure timely service connections
Handle customer requests for account changes, complaints, and billing updates
Complete directory and E911 updates, open trouble tickets or refer customers to appropriate departments when necessary
Maintain accurate billing and subscriber records, including service orders, charges, credits, and adjustments
Prepare and send service agreements, welcome letters, and installation communications
Ensure all correspondence and records are professional, accurate, and timely
Participate in community events to promote BTC Broadband and generate sales leads (occasional weekends required)
Monitor online sales leads on a rotating weekend schedule with team members
Conduct door-to-door sales efforts during new service launches or targeted campaigns
Make outbound calls to existing customers for contract renewals or upgrades
Communicate with the Sales Manager and team to ensure sales call queues are adequately covered
Perform other related duties as assigned by management
Qualification
Required
High school diploma or equivalent required
Minimum one year of customer service experience in a broadband, telecommunications, utility, retail, or call center environment
Excellent verbal communication and interpersonal skills (phone and in-person)
Proficiency with Microsoft Office and Internet applications
Ability to operate standard office equipment (computer, phone system, copier, fax)
Strong attention to detail and ability to manage multiple tasks
Professional, courteous, and customer-focused demeanor
Ability to work effectively as part of a team and adapt to frequent interruptions
Valid Oklahoma driver's license and the ability to operate a motor vehicle appropriate for the job position
Company
BTC Broadband
In business for over 100 years, BTC Broadband is your premium choice for telecommunications services in the region.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Braley
Chief Financial Officer
David Shorrosh
Chief Information Officer
Company data provided by crunchbase