Apply on Employer Site

GardaWorld · 1 day ago

Client Services Manager

Dallas, TX

Contract

Onsite

Mid, Senior Level

$60K/yr - $60K/yr

1+ years exp

GardaWorld is a global champion in sophisticated and tailored security solutions, seeking a Security Client Services Manager to ensure clients receive exceptional service. The role involves strengthening client relationships, overseeing security service quality, and driving account success through effective communication and operational insight.

Physical SecurityRisk ManagementSecurity

Responsibilities

Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards

Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff

Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction

Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts

Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required

Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit

Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports

Ensure 100% compliance with all federal, state, and local regulations in assigned accounts

Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts

Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed

Ensure progressive discipline is followed on all corrective actions

Perform other duties as assigned. (Must always be included)