Memorial Hermann Health System · 1 day ago
Sr. Digital Product Analyst - Salesforce
Houston, TX
Full-time
Onsite
Mid, Senior Level
3+ years expMemorial Hermann Health System is dedicated to delivering high quality and efficient care while creating exceptional experiences for the community. The Senior Digital Product Analyst is responsible for advancing the digital product and platform, collaborating with various departments to enhance digital consumer experiences and ensure alignment with business objectives.
Health CareNon Profit
Responsibilities
Partners with Product team to understand product roadmap and execute against it
Consistently enhances product by gathering feedback from consumers and internal users, understanding vendor roadmap, researching best practices & coming up with action plans
Analyzes customer behavior and product data to find insights, uncover issues, and work with Product team to improve conversion, engagement and experience
Works with cross-functional team to find ways to solve customer problems
Provides analytical support and expertise needed to translate requirements into solutions
Supports application testing and configuration with project teams to ensure solution will meet the business objectives of the requirements
Participates in workflow design and understands system impact to end users
Stays current with new application functionality and enhancement
Understands and maps out digital consumer journeys with product
With light supervision by Manager or Lead Product team members, be able to understand priority, business and consumer needs, answer product questions, and move projects forward
Manages stakeholder’s intake requests and lead partners through intake process
Works with ISD, other internal teams, and vendors to ensure roadmaps are prioritized and delivered according to plan
Manages configuration item for designated product(s) as needed for new enhancements or maintenance of core functionality
Provides priority on defects in partnership with Product Manager and ensure defects are driving to resolution
Identifies issues and roadmap impacts, and communicates them to Lead Product Analyst, Product Manager and/or Manager. Develops options and recommendations
Provides product support as needed to internal and external customers
Participates in various internal events to ensure product is tested, maintained, and supported
Maintains detailed technical knowledge of assigned applications and products
Assists customers with optimizing their use of assigned product
Participates in after-hours product support on a rotating call schedule
Provides training and support to customers on newly implemented workflows
Other duties as assigned by Manager, Lead Product Analyst and/or Product Manager
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues
Qualification
Required
Associates degree in Business, Healthcare Administration, Information Technology, or related field or three (3) years related experience in lieu of a degree required
Three (3) years of experience in large, corporate systems development and implementation activities in a wide variety of Management Information Systems (MIS) required
Advanced working knowledge of digital products, application support, development processes and methodologies
Experience in conducting effective product analysis to surface focus opportunities in relation to consumer or product experience enhancements, and leveraging data to build business cases
Demonstrated record of bringing tasks and projects to successful conclusion
Effective oral and written communication skills
Preferred
Experience in system analysis, design, building, testing and implementation in a healthcare setting preferred
Company
Memorial Hermann Health System
Advancing Health. Personalizing Care.
10001+ employees
H1B Sponsorship
Memorial Hermann Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (11)
2022 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$5MKey Investors
The John M. O'Quinn FoundationBlue Cross and Blue Shield of Texas
2022-08-02Grant· $5M
2022-07-07Grant
Leadership Team
Michael Roussos
SVP, President of Academic Hospitals and CEO, Memorial Hermann-Texas Medical Center Campus
David Wong, MD
Director, Virtual Health Product Management
Recent News
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