Cognizant · 1 day ago
IT Support Technician
Eagle Mountain, UT
Full-time
Onsite
Entry Level
$50K/yr - $60K/yr
1+ years expCognizant is seeking a skilled IT Support Technician to deliver exceptional end-user support across multiple platforms. The role involves providing remote and onsite assistance, managing service desk operations, and ensuring smooth asset and inventory management.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations over the phone remote connection software chat and email
Flexible able to multitask and prioritize reported issues
Provide a high level of customer service to users seeking problem resolution
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Update the tasks and cases daily by following SOPs and guides
Followup and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Logistics responsibilities include desk setup and collection asset management using internal tool packing and shipping receiving assets IT Vending machine refills Printer support Smart locker support ordering supplies Inventory management and audit the storage and helpdesk rooms
Level 1 audio video AV conferencing support include troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events
Proficient in end-user network troubleshooting tools and practices
Qualification
Required
Proven experience as a help desk technician or IT support technician
Strong understanding and troubleshooting resolution skills of computer systems mobile devices and other tech products including mobile device management MDM iOS Android Mac Windows and Linux operating systems
Ability to diagnose and resolve basic to moderately complex enduser technical issues
Ability to track management and optimize inventory levels using inventory tools to include excel google sheets etc
Proficiency in English excellent task management verbal and written communication skills
Ability to adjust to changing priorities and new processes
Technical support professional with 1 to 2 years' experience in the IT technical support field focused on enduser support
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-05
2026-01-03
2026-01-03
Company data provided by crunchbase