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Vail Resorts · 6 days ago

Seasonal PC Technician: Coordinator

Peninsula, OH

Full-time

Onsite

New Grad, Entry Level

$22.32/hr - $30.57/hr

Vail Resorts is a leading company in the ski industry, offering seasonal employment opportunities. The Seasonal PC Technician: Coordinator is responsible for providing day-to-day IT support, maintenance, and assistance for hardware and software, ensuring a positive experience for employees and guests.

LeisureTravel

Responsibilities

Prioritize and ensure personal, coworker and guest safety in all aspects of your work

Adhere to company safety policies and procedures

Engage in company trainings and initiatives to support safety

Provide tier one review and support of software/application issues, escalating as appropriate

Use the work ticket management system to manage start-to-finish work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI)

Support the deployment, relocation, and re-installation of Vail Resorts approved IT equipment in offices, outlets, special event sites, etc

Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime

Provide support for resort and remote-location sales points and peripherals

Provide end-user support of Vail Resorts IT managed technology, including workstations, peripherals, printers, telephones, time clocks, etc

Configure, track, maintain and properly dispose of Vail Resort IT managed technology, including workstations, point of sale systems, hand-held devices, peripherals, etc

Create and maintain accurate documentation, as assigned

Strive for continual improvement and growth by actively participating in company and regional specific training, as well as corporate SOPs

Suggest and support implementation of new ideas for improving user support and the guest experience

Follow and ensure that all users are following IT-related company procedures, guidelines and policies

Perform tasks with integrity by always doing the right thing

Engage and support the community--contribute to its success

Welcome and engage with all guests and coworkers

Support and engage in the company’s diversity, equity and inclusion efforts

Maintain a positive attitude with all aspects of the job

Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same

Other duties and projects assigned

Qualification

End-user supportWindows Client/ServerWork ticket managementDocumentation skillsSolution orientedPositive attitudeDetail orientedOrganizational skillsTeam collaboration

Required

Positive, enthusiastic, and friendly

Solution oriented with desire to learn new skills

Comfortable around technology

Detail oriented and well organized

Ability to sit and stand for long periods of time

Work a schedule that will includes weekends and holidays

Reliable transportation to work

Be able to coordinate with off-site direct manager, and indirect manager on site

Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

MORE employee discounts on lodging, food, gear, and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Referral Program

Company

Vail Resorts

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Vail Resorts is a network of the best destination and close-to-home ski resorts in the world including Vail Mountain, Breckenridge, Park City Mountain, Whistler Blackcomb, Stowe, and 32 additional resorts across North America; Andermatt-Sedrun and Crans-Montana in Switzerland; and Perisher, Hotham, and Falls Creek in Australia.

Founded in 1992