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Hitachi Energy · 1 day ago

Senior Staff Field Service Engineer

United States

Full-time

Remote

Senior Level, Lead/Staff

2+ years exp

Hitachi High-Tech America is seeking a Senior Staff Field Service Engineer responsible for the maintenance of industrial and chemistry products. The role involves providing technical support, training staff, and managing service requests and equipment installations at customer facilities throughout the United States and internationally.

EnergyManufacturing

H1B Sponsor Likely

Responsibilities

Responsible for preventative and unscheduled maintenance of Hitachi’s industrial and chemistry products, including scanning electron microscopes (SEM) and transmission electron microscopes (TEM) models at customer facilities throughout the United States and internationally

Handle all types of service requests, including advanced requests, preventative maintenance, billable service, installations, and sales support

Train staff on performing specialized field service delivery procedures

Interface with site coordinator to perform preventative and unscheduled maintenance

Maintain appropriate records of all work performed and training received in HTA’s Customer Relationship Management (CRM) system

Manage and maintain traveling inventory according to department policy and procedures

Provide on-site technical support for customers, including resolution of extremely complex equipment problems, acceptance testing, and technology calibration

Address all service-related issues at customer sites and provide training to customers and new field service engineers

Provide technical guidance to junior field engineers and customers

Perform system installations at customer sites and complete field service documentation utilized for tracking system reliability and customer billing

Set and keep appropriate schedules for service on assigned equipment

90% of time spent traveling internationally to customer locations in Latin America

Qualification

Hitachi SEM/TEM maintenanceInstallation of Hitachi TM4000 SeriesTechnical training on electron microscopyTechnical support for SEM/TEMInstallation of EDS systemsBachelor’s degree in Engineering2 years of related experience

Required

Bachelor's degree (or the foreign equivalent) in Engineering

2 years of experience in the job offered or related

Experience with installation of Hitachi TM4000 Series & SU Series (SU3500, SU3800, SU5000, SU7000, and SU8000)

Experience with preventative & corrective maintenance on Hitachi SEM (scanning electron microscopes)/TEM (transmission electron microscopes) models

Experience with technical training to customers on electron microscopy

Experience with technical support to customers on new SEM/TEM product sales & applications

Experience with installation of Energy Dispersive Spectroscopy (EDS) systems on Hitachi Electron Microscopes

Company

Hitachi Energy

Glassdoor4.0

Hitachi Energy is a renewable energy company that provides energy consulting services.

Founded in 1950

Bengaluru, Karnataka, IND

10001+ employees

http://www.hitachienergy.com/in/en

H1B Sponsorship

Hitachi Energy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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