WEX · 1 day ago
Data Center Operations Technician 2
Maine, United States
Full-time
Onsite
New Grad, Entry Level
$21/hr - $28/hrWEX is a company focused on payment processing and technology solutions, and they are seeking a Data Center Operations Technician 2 to support the hardware and software installation, configuration, operation, and maintenance of their data center. The role involves monitoring infrastructure components, managing ITSM tickets, and ensuring compliance with customer SLAs while communicating effectively with technical teams during outages.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Monitors Authorization, Online and Web Services applications; triages and escalates issues to Manager as appropriate
Monitors and assists in failovers, Disaster Recovery Tests, Authorization swings, maintenances and releases as required and provide ongoing communication to both Technical Services teams and IT - Operations teams during times of outage or service impact
Monitors infrastructure components (e.g., networks, servers, storage, databases) to ensure availability; triages and escalates issues to Manager as appropriate
Monitors and executes batch schedules to ensure compliance with customer SLAs; triages and escalates issues to Manager as appropriate
Performs ITSM Management and works Operations tickets as needed, including but not limited to opening, monitoring, updating, escalating and closing incident, problem and change tickets
Performs all duties within the IT System Management framework (processes, standards, tools)
Ensure communication to the IT Operations Manager regarding incidents that impact the Partner
Other assigned duties as required
Qualification
Required
Technical Aptitude
Knowledge in IT System Management processes & tools; ITIL Certification a plus
Knowledge of Network & Data Center Operations tools including, but not limited to, Scheduling, Monitoring, Ticketing
Excellent problem isolation, analysis and resolution skills
Working knowledge of ITIL process and supporting procedures
Able to work with people in other countries and time zones (flexibility in work hours)
Understands implications of work and makes recommendations for solutions
Exceptional interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams as to the status of a particular issue
Ability to effectively and calmly operate within a complex and changing environment
Well organized and has the ability to properly manage individual workload
Should possess a strong work ethic and a desire for a variety of challenges
Preferred
Experience with BMC Control^M scheduler
Experience with FTP, SFTP, and TLS processes
Knowledge of Microsoft Windows Server and Linux systems
Knowledge of database technologies, SAN storage, and networks
Knowledge of Cloud Operations Model
AI experience
Ability to solve problems quickly in order to get systems back online for customers; ability to perform root cause analysis and develop solutions to prevent problems from recurring
Benefits
Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
Company
WEX
Wex is a financial technology service provider for fleet, travel and healthcare industries.
Founded in 1983
5001-10000 employees
H1B Sponsorship
WEX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (10)
2023 (12)
2022 (20)
2021 (14)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$900MKey Investors
Warburg Pincus
2025-02-25Post Ipo Debt· $500M
2020-06-30Post Ipo Equity· $90M
2020-06-30Post Ipo Debt· $310M
Leadership Team
Melissa Smith
Chair and Chief Executive Officer
Sachin Dhawan
Chief Technology Officer
Recent News
2026-01-03
2025-12-05
2025-12-02
Company data provided by crunchbase