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Caterpillar Inc. · 2 days ago

Service Information Specialist

Peoria, IL

Full-time

Onsite

Mid, Senior Level

$80K/yr - $120K/yr

5+ years exp

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. As a Service Information Specialist, you will develop, validate, and electronically author service information for delivery to dealers and customers worldwide, ensuring accuracy and compliance with safety standards.

ConstructionMachinery ManufacturingManufacturingMechanical Engineering

No H1B

Responsibilities

Produce Disassembly and assembly information that has a positive impact on safety, efficiency, and profitability of dealer service operations

Utilize the Caterpillar Authoring (ACM) system to develop and electronically author a variety of service information types used to service Caterpillar equipment

Perform and document the disassembly and assembly of Caterpillar equipment

Comply with all safety and contamination control processes used in the Caterpillar Mechanical Lab

Conduct complex research of engineering information and product service requirements in a timely and accurate manner

Contact Product Design/Support Engineers and use of a variety of corporate systems and resources

Collaborate with product groups to ensure accurate service information for each NPI program

Photograph equipment and or create graphics using 3D models for service information

Qualification

Service Information SystemCaterpillar Authoring (ACM)SIS2.0/SIS2GOHeavy Equipment RepairTechnical WritingRelationship ManagementEffective CommunicationProblem Solving

Required

Education Requirement: Associate's degree OR at least 5 years of experience servicing/repairing heavy equipment (accepted in lieu of a degree)

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers