ServiceNow CSDM / CMDB Business Analyst - Foundational jobs in United States
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LaunchCode · 1 day ago

ServiceNow CSDM / CMDB Business Analyst - Foundational

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$60/hr - $75/hr
date3+ years exp

LaunchCode is recruiting for a CSDM/CMDB Business Analyst to work at one of their partner companies. This role is responsible for bridging the gap between business needs and technical solutions within the ServiceNow platform, focusing on managing the Configuration Management Database (CMDB) according to CSDM best practices.

EmploymentHuman ResourcesNon Profit
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Organize functional workshops with Service Owners and business stakeholders
Generate and analyze CSDM / CMDB reports
Document ownership, lifecycle, service and application relationships, governance changes, and requirements captured during workshops in the form of user stories for development and operational teams
Track assigned actions and drive them to resolution, ensuring timely completion of deliverables
Support remediation of misaligned applications and offerings
Validate CSDM and CMDB updates to ensure data accuracy and alignment with defined standards
Develop and maintain documentation, playbooks, and guidance for operational teams and Service Owners and Support Staff

Qualification

ServiceNow CSDMCMDB managementITSM processesWorkflow mappingTechnical documentationFacilitation skillsCross-functional collaboration

Required

3–5 years working with ServiceNow CSDM, CMDB, or ITSM processes
Demonstrated ability to translate business requirements into technical stories
Strong understanding of CSDM hierarchies, ownership models, and service lifecycles
Experience writing clear documentation that supports both business and technical teams
Experience with ServiceNow group functionality and alignment with Service Offerings
Ability to work with cross-functional stakeholders and resolve conflicting priorities
Strong process documentation, workflow mapping, and facilitation skills

Benefits

Benefits

Company

LaunchCode

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LaunchCode is an organization that creates pathways to economic opportunity and upward mobility.
dateFounded in 2013
location
St Louis, Missouri, USA
people-size51-200 employees
web-link
https://www.launchcode.org/

Funding

Current Stage
Growth Stage
Total Funding
$1.25M
Key Investors
PluralsightPluralsight OneSkandalaris Center for Interdisciplinary Innovation and Entrepreneurship
2024-06-26Grant
2022-06-22Grant
2015-06-01Grant

Leadership Team

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Julian N.
Chief Executive Officer
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Dan Lohman
Co-Founder
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