Port of San Diego · 1 day ago
Desktop Support Specialist II
San Diego, CA
Full-time
Onsite
Mid Level
3+ years expPort of San Diego is seeking a Desktop Support Specialist II to deliver exceptional IT service supporting end-users with technical issues. The role involves providing advanced technical support, troubleshooting complex problems, and collaborating with IT teams to maintain system integrity and customer service.
Government Administration
Responsibilities
Provides first-level support via telephone, in person, chat, and email requests, including problem for internal customers within the Port; performs a variety of duties in network, hardware , and software support, including the installation, configuration, and troubleshooting of equipment, devices and software
Installs, configures, supports, and maintains hardware, software, and computer systems; supports and maintains cameras, sensors, and workstations; troubleshoots and resolves complex hardware, software, and optical connectivity problems; provides telecommunications support
Performs systems administration functions for major computer/enterprise server and operating systems; installs, configures, deploys, maintains, and troubleshoots systems and network devices, including assigned servers, mobile devices, workstations, printers, video conferencing and audio/video presentation infrastructure, and law enforcement computerized hardware and software
Installs, tests, and debugs network operating systems and software releases and upgrades; writes or modifies scripts to startup and shutdown assigned software and applications; resolves systems operating and performance problems; creates, tests, and deploys application packages for enterprise-wide distribution; monitors and evaluates memory and disk storage utilization on mobile devices and workstations; administers user accounts, including network security, user profiles, and user/group access and rights
Coordinates routine vendor inspections and servicing of hardware, software, and other computer or telecommunication systems and devices; coordinates warranty repairs
Evaluates current systems and suggests improvements; researches , tests, and evaluates vendor hardware and software products; evaluates products for their conformance with customer requirements and compatibility with the Port’s operating system and network environment
Provides information on alternative technologies and their relative benefits; makes recommendations on the selection and purchase of hardware and software; participates with other team members on large hardware and software migration and conversion projects; assists in installing multi-platform interfaces and other software tools; manages and implements automation projects including preparing work plans and milestone charts; troubleshoots proprietary customized applications
Reviews and monitors systems performance statistics and fine tunes CPU load, memory, disk usage, and input/output to achieve optimal system speed, reliability, and performance; benchmarks systems and identifies and implements improvements to improve reliability and performance; assesses system capacity issues; evaluates and recommends software; performs hardware and software upgrades or replacements; installs and tests operating system releases, upgrades, and fixes
Develops and maintains technical system documentation, logs, and files; documents system components, network schematics, configurations, and history, such as physical hardware, changes to systems, user information, and past problems; analyzes and makes recommendations on proposed systems and provides consultation to management and staff on improvement of delivery of services
Trains end users on specialized Port systems and devices
Observes and complies with all Port and mandated safety rules, regulations, and protocols
Performs related duties as assigned
Qualification
Required
Equivalent to an associate degree with coursework in computer science, management information systems, or a related field
Three (3) years of increasingly responsible experience in systems administration or information systems customer support
Certain assignments may require a valid driver's license and the ability to maintain insurability under the District's vehicle insurance program
Operating system architecture, characteristics, commands, and components
A variety of network operating systems architecture, characteristics, commands and components applicable to Port computer platforms
Closed Circuit Television (CCTV) and Internet Protocol (IP) surveillance camera systems analysis, design concepts, and methodologies of administration, and integration
Virtual Server infrastructure systems analysis, design concepts, and methodologies of administration and integration
Physical access control and intrusion detection systems analysis, design concepts, and methodologies of administration and integration
Principles, practices, and methods of systems and network design, administration, integration, and maintenance, including procedures for establishing network connectivity
Methods, principles, practices, and techniques for troubleshooting and determining the causes of system, computer, and hardware problems, and device errors and failures
Network analysis tools and utilities
Advanced principles and practices of network systems troubleshooting
Basic principles and practices of systems analysis and design
Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility
Port and mandated safety rules, regulations, and protocols
Techniques for providing a high level of customer service, by effectively dealing with the public, vendors, contractors, and Port staff
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed
Configure, maintain, manage, and tune the operations of complex operating and network systems to achieve optimal technical performance and user support
Troubleshoot complex system, hardware, software, and/or network/optical connectivity problems and make modifications and fixes to resolve problems
Plan and complete projects efficiently and in accordance with Port quality standards
Perform network, equipment, and software configurations accurately and efficiently
Install and configure PCs, peripheral equipment, devices, and other technology tools
Understand and apply the analysis of functional requirements to the development of proposals, specifications, and recommendations for efficient, cost-effective systems, and technology solutions
Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed
Prepare clear and concise reports, correspondence, documentation, and other written materials
Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines
Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work
Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks
Company
Port of San Diego
Port of San Diego is an innovative champion public-benefit company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Randa Coniglio
President/Chief Executive Officer
Recent News
San Diego Union-Tribune
2025-12-14
San Diego Union-Tribune
2025-11-09
San Diego Union-Tribune
2025-11-01
Company data provided by crunchbase