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Peak Technologies, Inc. · 5 days ago

Field Service Technician (Printer/Copier Repair)

Waynesboro, PA

Full-time

Hybrid

Entry, Mid Level

$26/hr - $29/hr

2+ years exp

Peak Technologies, Inc. provides end-to-end enterprise mobility and managed services, and they are seeking a Field Service Technician to support equipment installations, repairs, and maintenance. The role involves promoting service contracts, maintaining inventory, and ensuring high customer satisfaction while managing service activities across various territories.

ConsultingInformation ServicesInformation Technology

Responsibilities

Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines

Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls

Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required

Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints

Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA’s and resolution status

Regularly interact and build strong relationships with internal and external customers

Develop a working knowledge of Corporate and Service Department procedures and policies

Installs, maintains, and repairs FHE (forms handling equipment)

Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities

Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work

Continuous training and self-development to learn Peak-Ryzex products and applications. Attend management approved seminars and training sessions as requested

Complies with all safety policies, practices, and procedures

Performs other duties/special projects as assigned

Qualification

Electro-mechanical devicesField service experienceInformation technology certificationMicrosoft Windows skillsCustomer serviceCommunication skillsProblem-solvingSelf-motivatedTime managementTeam collaboration

Required

Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience. (Thermal Transfer Printers, Impact Printers, Laser Printers, Forms Handling Equipment)

Associate Degree desired or 2-4 years of equivalent work experience in field service, IT, or a similar industry

Strong computer skills and phone application skills using Microsoft Windows based programs is required

Self-starter and motivated to perform effectively during times of high demand

Ability to work from home with minimal supervision or guidance

Must have a valid driver's license and maintain a safe driving record

Must be able to lift 50lbs without limitations or constraints

Be able to travel throughout the country

Be able to perform in high pressure environments

Critical physical effort consisting of continuously standing, bending, and handling equipment

Exposure to limited amounts of noise and paper dust

Home office with 90% daily travel and up to 20% overnight travel to customer sites nationally