Apply on Employer Site

Marriott Vacations Worldwide · 1 day ago

Closing Specialist

Lahaina, HI

Full-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

Marriott Vacations Worldwide is a company that creates vacation experiences for travelers around the world. As a Closing Specialist, you will assist Owners and guests in making memorable vacation memories and provide support to the Sales team regarding ownership contracts and customer interactions.

HospitalityHotelRentalTourismTravel

Responsibilities

Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the Owner through discovery

Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities

Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval)

Ensure that signed contract paperwork is accurate and contains all necessary information and documentation

Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking

Uses sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling

Welcome and greet guests and anticipate and address their needs

Interact with colleagues and guests professionally and promptly

Contribute to team goals

Always follow company policies and safety procedures

Qualification

Customer serviceSales techniquesTeam collaborationCommunication skillsFlexibility

Required

Available to work a flexible schedule to include weekends and holidays

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time

Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements