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VC3 · 1 day ago

Onsite Systems Engineer II

Hendersonville, NC

Full-time

Onsite

Mid, Senior Level

5+ years exp

VC3 is a company that provides managed IT services and solutions to municipalities and organizations across the United States and Canada. In the Onsite Systems Engineer II role, you will resolve complex technical issues and manage escalated service requests to ensure client success while providing mentorship to lower-tier technical team members.

Information TechnologyPrivate CloudSoftwareWeb DesignWeb Hosting

Culture & Values

Responsibilities

Operate from a client location 100% of the time

Serve as primary contact for all end user issues at assigned client; from passwords resets, application and hardware break-fixes, to procuring standard and specific hardware requirements

Respond to, document, and prioritize walk in requests from users at assigned client

Receive & respond to escalated service requests, incidents and change requests from other VC3 team members in a timely manner

Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support

Provide mentorship to lower tier technical team members

Troubleshoot and resolve issues with:

Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office

General network connectivity including ISP

Common networking technologies such as DHCP and DNS

Wireless network performance and accessibility

Remote access technologies including VPN, RDS, and Citrix

Operating systems on servers, desktops, and laptops

End user iOS and Android mobile devices

Common peripherals such as printers

Complete technical administrative tasks such as:

Virus/malware removal

Add/remove/change virtual server resources

AD/365/application password resets

Work closely with client business unit managers and IT users to assess organizational IT requirements and training needs and develop strategies to implement and support hardware and software tools

Identify recurring issues and initiate problem tickets for them

Make recommendations for improvements of supported hardware and software

Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process

Additional duties as required

Qualification

Windows ServerMicrosoft 365Active DirectoryNetworking TechnologiesVirtualization TechnologiesCCNA CertificationVMware CertificationAzure CertificationContinuous ImprovementProblem SolvingDecision MakingTeamwork

Required

5+ years relevant technical experience is required OR 2 years experience in Onsite Systems Engineer I role at VC3. KPI goals consistently met in Onsite Systems Engineer I role

5+ years experience managing: Windows Server, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare, routing and Switching, Firewalls, VPNs

3+ years experience with virtualization technologies: Hyper-V, VMWare

Strong knowledge of current IT concepts, issues, practices, methodologies, and trends

Good problem solving and decision-making skills; ability to understand and analyze complex issues

Go Beyond – you take that extra step to create moments that are unexpected but appreciated

Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line

Be Curious - You challenge the status quo and aim for continuous improvement and constant learning

Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success