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Ascend · 1 day ago

Customer Success Manager

San Francisco, California

Full-time

Onsite

Mid, Senior Level

$105K/yr - $110K/yr

Ascend21 is transforming the global insurance industry through AI automation and fintech solutions. The Customer Success Manager will be responsible for managing high-value customer relationships, ensuring strong adoption and retention while driving growth.

FinanceFinTechInsuranceInsurTechSoftware

Responsibilities

Dive deep into Ascend’s product, customer segments, and current Customer Success processes and tools

Build foundational relationships with internal partners across Sales, Product, and Product Support

Begin developing your approach to managing relationships and driving value for sophisticated insurance organizations

Own a portfolio of mid-market and enterprise customers, running regular touch-points with executive stakeholders and day to day users

Develop a strong understanding of your customers’ workflows, goals, and success metrics with actionable insights to improve adoption and outcomes

Lead core customer operations including business reviews, feature rollouts, and coordination of complex issues with Product Support

Fully own the post implementation customer lifecycle including renewals and expansion motions in partnership with Sales and Product

Act as the voice of the customer internally by surfacing trends, risks, and opportunities to inform product and process decisions

Help define and refine scalable Customer Success best practices that enable Ascend to deliver a world class enterprise customer experience

Qualification

Customer Success ManagementB2B SaaS ExperienceFintech KnowledgeRelationship ManagementCommunication SkillsConsultative ApproachInsurance BackgroundExecutive Stakeholder Engagement