Apply on Employer Site

Donor Network West · 1 day ago

Authorization Coach (AC On-Call)

San Ramon, CA

Full-time

Hybrid

Senior Level

$114K/yr - $137K/yr

5+ years exp

Donor Network West is dedicated to saving and healing lives through organ and tissue donation. The Authorization Coach (On-Call) is responsible for coaching and supporting team members in the organ and tissue donation process, while also providing mentorship, training, and performance improvement initiatives.

Health CareHealth DiagnosticsHospitalMedicalWellness

Growth Opportunities

Responsibilities

Coaches frontline team members by providing consistent, evidence-based critical thinking and decision support while considering appropriate resource management decisions

Provides thorough, in-depth guidance utilizing highly developed clinical expertise and advanced knowledge of the organ donation process

Problem solves with Family Services team members

Advises staff when working through operational challenges by providing mentoring, talking points, coaching, and on-site support

Communicates deviations from standard behavior and/or practices to the appropriate manager for follow-up

Assists with training, development, and educational initiatives

Maintains an awareness of all active referrals and pending activity to ensure optimal use of available resources

Ensures consistent application and compliance with regulatory standards/requirements as well as organizational policies and procedures

Participates in performance improvement initiatives, identifying trends, and supporting formal staff education needs including involvement in regular case activity review process

Assists with data collection, analysis, and shares best practices for presentation and education during Case Review Meetings

Assists with search efforts to identify legal next of kin (LNOK), verifying donor registries, and obtaining authorization for donation

Escalates to senior leadership when UAGA challenges arise

Closely monitors both organizational and team member authorization rates and identifies both trends and opportunities for improvement

Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during, and after death declaration

Provides families with detailed information required to give legal informed authorization for anatomical donation

Responds on-site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within the designated time outlined per policy and procedure

Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process

Collaborates with hospital staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course

Provides bereavement support answers questions and provides care to both donor and non-donor families as applicable

Completes calls during the donation process (daily update call post OR call) when the onsite Clinical Coordinator requests assistance or when appropriate

Builds positive professional relationships with all DNWest’s teams while maintaining and promoting DNWest’s culture

Represents organ and tissue donation equally

Possesses strong interpersonal skills with an ability to work effectively with all stakeholders, particularly with medical professionals and donor families

Manages highly stressful situations in a calm and professional manner by using sufficient judgment and discretion at all times

Ability to productively work independently and as a team participant

Accountable to the team and works with the team to meet DNWest’s strategic goals

Presents feedback effectively, maintaining positive relationships and utilizing customer service skills

Maintains personal/professional balance; works toward resiliency

Maintains authorization rate for the organization within acceptable best practice expectations

Secures and maintains positive hospital leadership, physician, nurse, and ancillary care staff relationships

Able to share action plans with DNWest and hospital teams

Maintains a supportive onsite presence as appropriate

Provides conflict resolution

Utilizes critical thinking skills in the moment to achieve the desired end result

Visually assesses donors, interpret charts, document information, and communicates findings

Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary

Facilitates the donation discussion and authorization process using the Dual Advocacy Fundamentals for potential organ and tissue donor families prior to, during, and after death declaration

Provides donation discussion core elements effectively, advocates for donation, and accurately completes authorization documentation

Utilizes the Dual Advocacy fundamentals

Accesses all pertinent donor registries and assesses for a Document of Gift

Able to complete all required documentation and authorization forms

Effectively guides and documents the Donor Risk Assessment Interview

Assists with the bereavement support, answers questions, and provides care to both donor and non-donor families as applicable

Completes calls during the donation process (daily update call post OR call) when the onsite Clinical Coordinator requests assistance or when appropriate

Qualification

Organ donation processBereavement supportConflict managementMedicalLegal principlesTeam collaborationCommunication skillsMulti-lingual skillsInterpersonal skillsOrganizational skillsCritical thinking

Required

Possess knowledge of medical and legal principles of authorization, donor evaluation, and management

Has the ability to communicate and present information effectively and concisely within a team environment

Has the ability to work productively both independently and as a team participant with accountability to all other team members

Proactive team player who must uphold the core values of the organization, which include passion, integrity, and teamwork

Has strong conflict management skills as well as excellent written and verbal communication skills

Compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in crisis, individuals or groups, and a variety of medical professionals

Able to work productively both independently and as a team participant with accountability to all other team members for meeting agreed upon objectives

Maintain strong organizational skills that will allow him/her to assess changing environments, establish appropriate priorities, handle highly stressful situations in a calm mature manner using sufficient judgment and discretion at all times

This individual must also provide accurate assessments of job performance and recommend changes in policies, procedures, strategies, and action plans

Thrives in a fast-paced, dynamic environment and adjusts to new priorities as required

A degree in biological sciences or social sciences or an equivalent degree/diploma/certification as a Counselor or allied health field; or 5-year equivalent Organ Procurement Organization (OPO) experience required

At least 3 years experience working for an Organ Procurement Organization required