Mountain West Bank · 1 week ago
Customer Service Support Specialist
Coeur d'Alene, ID
Part-time
Onsite
Entry Level
1+ years expMountain West Bank is committed to serving its community and employees, and is currently seeking part-time Customer Support Specialist I. This role focuses on delivering exceptional customer service, assisting customers with their banking needs, and adhering to the bank's customer service standards.
Financial Services
No H1B
Responsibilities
Upholds and actively promotes the bank’s core beliefs, core values, and customer service standards, collectively known as 'Our Compass.'
Supports our community through department fundraising activities or volunteering during bank sponsored events
Provides exceptional customer service while displaying genuine enthusiasm, empathy, and compassion. Ensures each and every customer interaction adheres to our customer service standards
Assists our customers with questions regarding their personal finances, products offered, product features and benefits, routine questions, etc. while maintaining strict confidentiality of customer financial information
Responsible for ensuring all written customer correspondence is grammatically accurate using professional language
Perform routine account maintenance such as address and phone number changes, place stop payments, funds transfers, and order checks
Becomes educated with all bank products and services in order to provide excellent customer service, retain customers, and cross-sell products as appropriate
Orders new ATM/Debit cards and reissues replacement cards upon request
Resets passwords and unlocks online banking users
Prepares and submits ACH and Debit Card disputes
Ensures compliance with all policies and procedures, including properly identifying customers
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Qualification
Required
High school diploma or equivalent
Minimum one year customer service experience
Embodies a customer-first mindset with genuine enthusiasm for assisting customers
Demonstrates clear communication and top-notch customer service skills via phone, email, and chat
Ability to maintain a heavy volume of correspondence
Excellent written and grammatical skills
Impeccable manners
Ability to maintain strict confidentiality
Strong organizational skills
Preferred
Prior banking experience
Knowledge of Jack Henry Systems
Good understanding of banking regulations and compliance
Previous call center experience
Benefits
Medical, dental, vision, and life insurance
Health savings account option
Employee Assistance Program (EAP)
Health rewards program
Retirement savings plan, including 401(k) and Profit-Sharing plans
Short and long-term disability benefits
Education and training benefits
Discounts on banking products and services
Generous Paid Time Off (PTO) plan
Paid holidays
Company
Mountain West Bank
Mountain West Bank is a financial services company that offers credit, debit cards, and online banking products services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
GlobeNewswire News Room
2023-10-25
Company data provided by crunchbase