Workday · 1 day ago
Senior Customer Success Manager
McLean, VA
Full-time
Hybrid
Mid, Senior Level
$119K/yr - $178K/yr
7+ years expWorkday is a Fortune 500 company and a leading AI platform for managing people, money, and agents. The Senior Customer Success Manager plays a pivotal role in ensuring customers realize maximum value from their Workday investments through comprehensive adoption and value engagements.
Artificial Intelligence (AI)Cloud ComputingEnterprise SoftwareHuman ResourcesSaaSSoftware
Responsibilities
Focused on high-touch, curated experiences for Workday’s strategic customers by working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of the customer journey
Acting as a strategic partner with insights into customer’s strategic objectives and priorities
Driving product adoption by aligning Workday's features and functionality with customers' overall business needs
Ability to understand and identify Workday services and offerings and how they help meet customer’s objectives leading to upsell opportunities
Works on a diverse scope of situations where data analysis is required to prioritize and drive issue resolution
Acting as a liaison between product management and the customer with a focus on communicating the Workday Roadmap and how this will influence customer activities
Collaborating cross functionally with account team members to create a seamless & optimal customer experience
Creating customer champions and advocates
Qualification
Required
7+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech
5+ yrs experience understanding the go-to-market landscape—you've partnered with revenue teams, helped deploy tools used by GTM orgs, carried a quota, or actively sold software
Strong presentation skills, particularly for in-person meetings with multiple stakeholders
Consistent track record of cross-functional collaboration to achieve shared revenue goals
Preferred
Functional domain expertise in Financials, HCM, and/or Payroll is preferred
Consistent track record of building positive relationships with customers including the executive level
Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership
Bachelor's degree or equivalent work experience; Business or Technical degree preferred
Ability to travel up to 30%
Benefits
Workday Bonus Plan
Annual refresh stock grants
Company
Workday
Workday provides SaaS-based enterprise solutions for a company's human resources and financial management activities.
10001+ employees
H1B Sponsorship
Workday has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (331)
2024 (388)
2023 (262)
2022 (503)
2021 (290)
2020 (229)
Funding
Current Stage
Public CompanyTotal Funding
$2.23BKey Investors
Elliott Management Corp.New Enterprise AssociatesGreylock
2025-09-16Post Ipo Equity· $2B
2012-10-12IPO
2011-10-24Series F· $85M
Leadership Team
Aneel Bhusri
CEO and Co-Founder
Peter Bailis
Chief Technology Officer
Recent News
MarketScreener
2026-01-03
Greylock
2025-12-31
Company data provided by crunchbase