AgreeYa Solutions · 1 week ago
Knowledge Program Manager
Mercer Island, WA
Contract
Hybrid
Entry, Mid Level
$60/hr - $65/hr
2+ years expAgreeYa Solutions is a global Systems Integrator seeking an experienced Knowledge Program Manager to join their growing team. This role is crucial for driving high-quality knowledge management practices and improving knowledge usability and effectiveness for players and support agents across a global organization.
Consumer ElectronicsInformation TechnologySoftwareTelecommunications
Responsibilities
Lead and execute knowledge management programs to improve the end-to-end knowledge journey for authors, agents, and players
Drive the Knowledge Reach and Effectiveness program, including content migration, AI readiness, and self-service optimization
Develop and implement strategies to improve player-facing knowledge reach, adoption, and AI-driven effectiveness
Partner with global knowledge professionals to evolve and execute overall knowledge management strategy
Plan, create, review, and maintain high-quality content such as knowledge articles, agent macros, and support communications
Provide recommendations on knowledge tools, including KM platforms, assistive AI, and optimized knowledge processes
Monitor performance metrics, program adoption, content effectiveness, and user sentiment to guide continuous improvement
Ensure all knowledge content aligns with established style guides, voice standards, and organizational goals
Collaborate with cross-functional teams to support scalable, effective knowledge operations
Qualification
Required
2–4 years of experience in a knowledge management or content program role
Hands-on experience leveraging AI or LLM tools within a knowledge management system
Strong background in knowledge management, technical writing, and mass communication
Demonstrated ability to design and manage strategic knowledge programs that improve operational effectiveness
Excellent written communication skills with experience adhering to style guides and consistent voice standards
Strong organizational, analytical, and stakeholder collaboration skills
Preferred
Experience managing knowledge in support or service delivery environments (ITSM, HR, Customer Support)
Familiarity with Knowledge-Centered Service (KCS) methodology; KCS v6 certification is a plus
Experience designing knowledge flows, decision trees, and user knowledge journeys
Ability to analyze knowledge performance data and drive data-informed improvements
Experience supporting global teams and large-scale knowledge initiatives
Benefits
Dental insurance
Health insurance
Vision insurance
Company
AgreeYa Solutions
AgreeYa Solutions is an information technology company that provides digital transformation, software engineering, and data-driven services.
1001-5000 employees
H1B Sponsorship
AgreeYa Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (30)
2023 (43)
2022 (71)
2021 (71)
2020 (134)
Funding
Current Stage
Late StageTotal Funding
unknown2026-01-08Acquired
Leadership Team
Ajay Kaul
Managing Partner
Recent News
2026-01-11
2026-01-08
2026-01-08
Company data provided by crunchbase