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MAX Credit Union · 1 day ago

Asset Adjuster

Montgomery, AL

Full-time

Onsite

New Grad, Entry Level

MAX Credit Union is committed to simplicity, integrity, and hospitality, and they are seeking an Asset Adjuster to help members manage their financial challenges. This role involves managing delinquent accounts, ensuring compliance with regulations, and maintaining member relationships while protecting the credit union's assets.

FinanceFinancial ServicesInsuranceLending

Growth Opportunities

Responsibilities

Proactively monitors and manages a portfolio of consumer loans that are 11 to 50 days past due

Follows structured collection processes to contact members, negotiate repayment terms, and ensure timely resolution

Performs precise file maintenance on member accounts and ensures all teller postings, account updates, and status changes are accurately recorded in the core system

Accepts and processes member payments with accuracy and ensures all transactions are correctly applied in accordance with internal policies

Supports proper and timely reporting of loan statuses to credit bureaus and other financial reporting systems; ensuring adherence to Fair Credit Reporting Act (FCRA) guidelines

Maintains comprehensive, organized records of all member communication and collection activities while ensuring all actions are documented in compliance with regulatory standards and internal procedures

Performs in-depth skip tracing using internal systems and approved tools to locate members with outdated or inaccurate contact information

Evaluates accounts for legal collection activity and collaborates with legal partners or attorneys to escalate cases appropriately, ensuring proper documentation and chain of custody

Prepares, maintains, and analyzes delinquency reports, spreadsheets, and account watch lists to support decision-making and track trends or recurring issues

Identifies potential legal or operational risks and promptly escalates concerns to management with recommendations for next steps

Assists in responding to collection hotline calls and provides support to internal team members to ensure seamless member service and issue resolution

Serves as backup to department adjusters and specialists when needed

Approaches all collection activity with professionalism, empathy, and the intent to preserve member relationships while enforcing policy and protecting the credit union

Stays current with policy and regulatory changes

Maintains a member first mindset

Upholds core values and builds team member and customer relationships

Completes all training as required

Performs other duties as assigned

Qualification

Compliance standardsAccount analysisAttention to detailSkip tracingMember communicationProblem-solvingTeam collaboration

Required

High level of attention to detail

Adherence to compliance standards

Expertise in analyzing member accounts and recovering funds