Link Solutions, Inc. ยท 5 days ago
Communications Team Lead
Patuxent, MD, USA
Full-time
Onsite
Senior Level, Lead/Staff
$71K/yr - $110K/yr
10+ years expLink Solutions, Inc. delivers reliable and effective Information Technology services to government clients. They are seeking a Communications Team Lead to oversee the Enterprise Service Desk communication systems and ensure efficient issue resolution and system performance.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Oversee the design, configuration, administration, and sustainment of communication platforms to ensure 24x7x365 availability
Manage system performance, monitoring, and troubleshooting for call routing, VoIP, SIP trunking, PRI lines, and digital display networks
Ensure system security compliance with DoD STIGs, IAVAs, NMCI, and Cybersecurity directives
Coordinate after-hours and weekend support for system upgrades, patches, testing, and troubleshooting
Collaborate with the Program Manager and other technical leads to ensure integration of communication systems with ITSM tools and enterprise services
Maintain documentation of system configurations, maintenance activities, and operational instructions
Qualification
Required
Must be a U.S. Citizen
Must be able to obtain and maintain an active DoD Secret Clearance
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
Must have at least ten (10+) years of experience with call center systems (Genesys/ACD) and digital signage administration
Must have an Operating System environment certification (e.g., Win10, Win11, MS Server)
Must have a BA/BS in Computer Sciences or Information Technology, or related fields
Preferred
Proficiency with Microsoft Office products
Experience creating and modifying documentation for technical processes and procedures
Experience working in a Department of Defense (DoD) environment
A problem solver and troubleshooter who thrives in resolving complex problems
Strong self-starter requiring minimal supervision
Excellent communication skills (written and oral) and interpersonal skills
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
Benefits
Paid holidays
Paid time off
Medical
Dental
Vision
Company-paid long and short-term disability
Life insurance
Referral bonuses
Relocation incentive program
Certification reimbursement program
Retirement
More
Company
Link Solutions, Inc.
Link Solutions, Inc. provides IT Infrastructure Support, Application Development, Cybersecurity and Virtualization, Cloud and Mobility services to U.S.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase