Heartflow · 1 week ago
Professional Services Operations Manager
United States
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $165K/yr
7+ years expHeartflow is a medical technology company advancing the diagnosis and management of coronary artery disease using cutting-edge technology. The Professional Services Operations Manager is a strategic leadership role focused on driving efficiency and quality in customer-facing project management and service delivery, specifically for customer onboarding and implementation.
Artificial Intelligence (AI)BiotechnologyHealth CareHealth DiagnosticsMedical
Responsibilities
Conduct in-depth analysis and mapping of the entire customer onboarding journey to identify and eliminate pain points and inconsistencies
Design, document, and implement future-state business processes, workflows, and governance models for project management
Introduce and tailor industry best practices (e.g., Lean principles) to standardize templates, communication, and decision-making for customer projects
Define requirements and assist in configuring and validating Project Management (e.g. Certinia, TaskRay, etc.) and CRM (e.g. Salesforce, etc.) tools to enforce process standards and manage project phases
Define and report on key performance indicators (KPIs) for onboarding health, including deployment cycle time and customer satisfaction
Establish checkpoints to ensure all customer deployments and associated documentation meet required regulatory and security compliance standards (e.g., medical device requirements, HIPAA, etc.)
Create clear process maps, policies, and training materials for Implementation teams
Manage the continuous process auditing and feedback loop, using performance data to propose and implement iterative improvements to the customer onboarding methodology
Serve as the Subject Matter Expert (SME) for all customer-facing project management methodologies and tools
Provide expert guidance and mentorship to Implementation Managers
Qualification
Required
7+ years in project management, Professional Services leadership, or process improvement, with a focus on customer-facing projects
Project Management Professional (PMP) Certification is required
Hands-on experience building and optimizing Project Management/CRM tooling (Certinia, TaskRay, Salesforce)
Preferred
Proven experience leading and mentoring a team of Project Managers or Professional Services staff
Lean Six Sigma or ITIL certification is strongly preferred
Hands-on experience managing complex implementation projects for medical device, diagnostic, or health technology solutions within health system environments
Company
Heartflow
Heartflow is a medical technology company that provides various methods of diagnosis and treatment of cardiovascular disease.
501-1000 employees
H1B Sponsorship
Heartflow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (6)
2022 (9)
2021 (12)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$890.72MKey Investors
Bain Capital Life SciencesPanorama Point PartnersCapricorn Investment Group
2025-08-08IPO
2025-03-26Convertible Note· $98M
2023-04-06Series F· $215M
Leadership Team
John Farquhar
President and CEO
Campbell Rogers
Chief Medical Officer
Recent News
The Motley Fool
2025-12-19
Company data provided by crunchbase