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AutoNation · 1 week ago

Service Operations Admin - AutoNation USA Houston

Houston, TX

Full-time

Onsite

New Grad, Entry Level

AutoNation is one of the largest automotive retailers in the United States, offering innovative products and exceptional services. The Service Operations Administrator plays a critical role in supporting the daily operations of the service department, managing Repair Orders and ensuring compliance with internal policies and industry standards.

AutomotiveCustomer ServiceRetail

Responsibilities

Open CDK Repair Orders to mirror Tools Repair Orders in real time, ensuring seamless integration and accuracy across platforms

Review and audit completed Repair Orders from the previous day for completeness, accuracy, and compliance with company, warranty, and regulatory standards

Validate that all relevant documentation—including parts, labor, and service details—is properly recorded in both CDK and Tools ROs at the time of closing

Ensure strict adherence to AutoNation policies, warranty requirements, and industry standards for all service documentation

Provide administrative support to the Service Leadership team, assisting with various duties as needed to ensure smooth operations

Support service and fleet teams in scheduling, dispatching, and other key operational activities

Handle incoming phone calls professionally and assist with general inquiries when necessary

Assist the Operations Manager with additional projects and tasks as assigned

Qualification

CDKService management softwareMicrosoft Office SuiteAutomotive service operationsMultitaskingProactive attitudeFlexible attitudeAttention to detailOrganizational skillsCommunication skillsInterpersonal skillsTeam-oriented