Waymo · 3 days ago
Service Quality Manager, Training Specialist, Fleet Development and Readiness
Phoenix, AZ
Full-time
Hybrid
Mid Level
$57.70/hr - $62.50/hr
3+ years expWaymo is an autonomous driving technology company with the mission to be the world's most trusted driver. They are seeking a Service Quality Manager, Training Specialist, Fleet Development and Readiness to design training programs, analyze learner outcomes, and ensure operational consistency in training for their autonomous fleet.
Artificial Intelligence (AI)AutomotiveAutonomous VehiclesSensorTransportation
Responsibilities
Design a multi modality technician and workshop management curriculum; assist in asset creation with Waymo’s training team
Administrator and report outcomes for training, including "train the trainer" programs and hands on skills assessments, leveraging both classroom and workshop settings to impart competency servicing Waymo’s proprietary systems
Analyze learner outcomes and engage with service quality reports to drive continuous improvement in the training program’s efficacy and relevance
Perform site audits with the Service Quality team to ensure training proficiency retention while identifying opportunities for operational improvement
Define, operationalize, and maintain quality standards that drive operational consistency, reliability, and alignment with organizational goals, particularly related to partner’s training programs
Organize training schedules across multiple partners to ensure capacity growth aligns with Waymo’s demand and partner onboarding schedules
Qualification
Required
3+ years professional automotive service instructional or educational experience
Built, managed and/or maintained standard operating procedures
Excellent verbal and written communication skills critical for explaining complex topics
Ability to present information confidently and effectively to groups
A commitment to uphold the highest standards for safety and quality
Leveraged a Learning Management System to organize, deploy, and track training
Preferred
10+ years experience in the automotive service field
Data analytics and reporting in Excel, GSheets, or SQL
Built or deployed training assets or special tools to improvement repair methods or training competency
Proficient with automotive OEM diagnostic software and repair methods (e.g. High voltage diagnostic/repair, CAN network diagnostics/repair, 12v harness diagnostics/repair, performing software updates to vehicle modules)
Experience with Train The Trainer training methods
Built and deployed a training program or strategy
~20% travel would be needed to perform site walk and audits to gauge training effectiveness in depot settings to identify areas of improvement or focus
Benefits
Waymo’s discretionary annual bonus program
Equity incentive plan
Generous Company benefits program
Company
Waymo
Waymo is a mobility technology company that improves transportation by developing self-driving solutions for travelers and daily commuters. It is a sub-organization of Alphabet.
1001-5000 employees
H1B Sponsorship
Waymo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (231)
2024 (175)
2023 (268)
2022 (306)
2021 (298)
2020 (317)
Funding
Current Stage
Late StageTotal Funding
$11.1BKey Investors
Alphabet
2024-07-23Series C· $5.6B
2021-06-16Series B· $2.5B
2020-05-12Series A· $750M
Leadership Team
Tekedra Mawakana
Co-Chief Executive Officer
Elisa de Martel
Chief Financial Officer
Recent News
2026-01-09
Sherwood News
2026-01-09
2026-01-08
Company data provided by crunchbase