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Hub Group · 1 day ago

Cargo Claims Coordinator

Oak Brook, IL

Full-time

Onsite

Entry Level

$17/hr - $20/hr

1+ years exp

Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. The Claims Coordinator is responsible for managing, opening and closing property damage, freight, inventory variance, insurance, and legal claims received by customers, while collaborating with various stakeholders to provide exceptional service.

LogisticsRailroadTransportation

Responsibilities

Responsible for the intake and processing of all assigned customers and claims

Support management of email inboxes for clients and customers

Assemble documents and information relating to assigned claims

Provide status updates to customers and appropriate internal stakeholders

Develop and distribute internal reports, tracking and analytics

Pursue recovery of claims payments from third party service providers

Analyze data after entering incidents, notice of intent and claims, into the claims database, from customers, shippers, consignees and carriers relating to property damage and cargo loss incidents

Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports

Communicate with customers, carriers, and internal stakeholders regarding claim filings and/or denied claims

Investigation claims, gather evidence and preserve information in a timely manner

Negotiate and determine settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers and appropriate Hub personnel

Duties, responsibilities, and activities may be assigned or changed from time to time

Qualification

Claims handling experienceData analysisMS Office proficiencyCustomer service skillsOrganizational skills

Required

Strong organizational and customer service skills

1-2 years claims handling experience

Proficiency in MS Office, including Excel, and with web-based applications, claims database software and the ability to determine trend analysis and produce reports to support findings