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VertexOne · 1 day ago

Training Specialist, I

United States

Full-time

Remote

Entry Level

2+ years exp

VertexOne is the recognized leader in SaaS platforms for utilities across North America, dedicated to enhancing customer service experiences. The Training Specialist I will deliver product functionality training to clients and employees, update training resources, and provide instructional support to ensure effective use of VertexOne products.

GovTechInformation ServicesInformation TechnologySaaSSoftware

Growth Opportunities

Responsibilities

Update both informal and formal learning resources using a variety of methods

Collaborate with subject matter experts, business analysts, and functional leads to prepare training resources and ensure content is accurate and relevant

Provide clear and concise information to internal and external contacts across all communication formats (Email, Teams, Jira, phone calls, etc.)

Conduct virtual and in-person training sessions to core project teams, including preparation, delivery, learner support, and appropriate follow-up

Communicate training issues and needs to the Director, Technical Training

Complete all reporting (individual tasks, project details, project training needs, etc.) accurately and on time

Treat all colleagues and trainees with dignity and respect

Demonstrates reliability, preparedness, and a positive demeanor that reflects well on the training organization

Provide instructional support to clients to assist them in developing a successful end-user training plan that meets their business needs

Support and deliver training to core project teams and end-users as needed

Occasionally, travel to support clients onsite for end-user training (10% or less)

Qualification

Utilities Industry experienceLearning management softwareVertexOne products knowledgeMS Office Suite proficiencyTraining cycle knowledgeCoaching skillsAnalytical skillsConstructive feedbackPresentation skillsCommunication skillsTeamworkInitiativeActive listening

Required

Must have 2+ years of working experience in the Utilities Industry (Regulated and/or Deregulated) using a Customer Information System (CIS)

Working experience with one or more VertexOne products is a plus

Adequate knowledge of learning management software (BizLibrary, Kahoot!, Udemy, etc.) and editing programs (Camtasia, Snagit, OBS Studio, Vimeo, etc.)

Proficiency with MS Office Suite (Word, Excel, Outlook, Teams, SharePoint)

Adequate knowledge of the training cycle (assessment, motivation, design, delivery, and evaluation)

Excellent coaching skills and outstanding written and oral communication skills

Creative, good analytical and planning skills, and excellent presentation skills

Able to work independently on your own initiative and as part of a team

An ability to learn quickly and provide value when placed in unfamiliar settings

An ability to work in a fast-paced team environment

Listens actively and empathetically to the views of others

Demonstrates initiative by identifying potential issues and proactively seeking information to clarify ambiguity

Ability to make constructive suggestions for continuous improvements

Respond professionally to constructive feedback and apply a systematic process to improve your own skills by setting goals, taking action, and maximizing strengths