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Marco Technologies · 1 day ago

IT Support Specialist - Hybrid

Milwaukee, WI

Full-time

Hybrid

Entry Level

$23.02/hr - $35.69/hr

2+ years exp

Marco Technologies is seeking a Hybrid Support Specialist to deliver high-quality services and support to clients while ensuring client satisfaction. This role involves remote troubleshooting, system administration, and on-site support for client onboarding and maintenance tasks.

Cloud Data ServicesDocument ManagementInformation ServicesInformation TechnologySecuritySoftware

H1B Sponsor Likely

Responsibilities

Install, configure, and maintain new and existing workstations and related hardware/software based on client needs

Provide technical support to end-users both onsite and remotely, including troubleshooting hardware, software, and network issues. Escalate issues that exceed established skill levels

Support multiple clients in a fast-paced environment, assisting with end-user requests, third-party business applications, and resolving issues efficiently via remote tools and/or onsite visits

Conduct scheduled onsite visits (monthly or quarterly) to perform proactive maintenance tasks, update client documentation, review system performance, and complete checklist items

Perform new client onboarding, including network scans, inspection and documentation of infrastructure, equipment labeling, and uploading relevant visuals and data to IT Glue

Create and maintain network diagrams using Microsoft Visio; store updated diagrams and supporting documentation in IT Glue

Monitor and support client backup and archival systems to ensure data integrity and availability

Identify recurring issues or inefficiencies in client environments and provide proactive recommendations to enhance performance, reliability, and process improvement

Follow administrative procedures to maintain accurate and up-to-date client documentation, including ticket notes, pick tickets, time entries, and timesheets

Manage onsite parts, tools, and cable inventory to support client environments

Effectively communicate with technical and non-technical users to ensure understanding and customer satisfaction

Collaborate in a service-oriented team, participating in department and company meetings

Stay current with evolving technology, equipment, and industry best practices

Demonstrate the ability to work in a call center environment, efficiently balancing multiple client needs and service tickets

Provide on-call support, advice, and technical support to after-hours staff and clients regarding operational/application issues

Qualification

MCSANetwork+A+IT infrastructure knowledgeClient relationship managementProblem-solving skillsWriting skillsCommunication skillsOrganizational skillsTeam player

Required

Bachelor's degree and two years of relevant experience or equivalent combination of education and experience

MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, Network+ or Security+

Valid Driver's License, proof of personal insurance and clean driving record

Excellent writing skills required: experience capturing, documenting, and illustrating complex functional and technical requirements

Basic understanding of network applications, protocols, and IT infrastructure

Excellent client relationship management skills with the ability to communicate effectively with stakeholders at all levels

Strong IT infrastructure, hardware, software, and networking knowledge

Strong problem-solving skills with a focus on delivering high-quality service solutions

Extensive knowledge of MS technology and client platforms and proficiency with business collaboration tools

Excellent communication skills in working with and relating to people at all levels of an organization

Well organized and self-directed while being a team player

Treat people respectfully, work with integrity and ethics, and uphold organizational values

Preferred

IT and/or telecom work experience or industry experience preferred

Current industry certifications such as Microsoft MTA, CompTIA Network+, and/or A+ are preferred

Company

Marco Technologies

Glassdoor4.0

Marco is a technology services company that specializes in hosted/cloud services, managed services, business IT services.

Founded in 1973

Saint Cloud, Minnesota, USA

1001-5000 employees

https://www.marconet.com/

H1B Sponsorship

Marco Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2023 (1)