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Breckenridge Grand Vacations · 3 weeks ago

Guest Services Representative

Breckenridge,CO,US

Full-time

Onsite

New Grad, Entry Level

$23/hr - $26.50/hr

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. They are seeking a Guest Services Representative to serve as the first point of contact for guests, ensuring exceptional service and creating memorable experiences.

ConstructionReal Estate

Culture & Values

Responsibilities

Welcome and engage all guests and owners with warmth and professionalism as the first impression of the sales gallery

Clearly communicate the benefits of touring with a sales agent and expertly coordinate daily tour schedules and manifests

Manage front desk operations, including opening/closing procedures, maintaining a clean and organized workspace, and stocking supplies

Provide comprehensive administrative and sales support, including data entry, generating reports, creating owner cards, and managing marketing materials

Prepare, distribute, and manage inventory of tour gifts

Resolve guest scheduling inquiries and concerns per our "End of the Line" service philosophy

Uphold all company core standards, hospitality protocols, and booking policies

Qualification

Customer service experienceVerbal communication skillsWritten communication skillsMicrosoft Office proficiencyProblem-solving skillsMultitasking abilitiesOrganizational abilitiesAdaptability

Required

High school diploma or equivalent

Prior customer service experience in hospitality, sales, or a related field

Exceptional verbal and written communication skills with a professional and friendly demeanor

Proficiency with Microsoft Office and the ability to quickly learn new software systems

Strong problem-solving skills and composure under pressure

Ability to work a flexible schedule, including weekends and holidays

Preferred

Previous experience in a resort, hotel front desk, or sales support environment

Strong organizational and multitasking abilities

Benefits

Health, vision, and dental insurance plans

Company-paid life insurance coverage

Voluntary Life and Accidental Death/Dismemberment Insurance

HSA and FSA-Dependent Care Accounts

Retirement plan

Generous paid time off (PTO) and sick leave to support work-life balance

Volunteer Time Off - Paid opportunities to give back to Summit County

Bereavement leave

Biannual bonuses

Tuition Reimbursement Program

Employee Wellness programs to support physical and mental health

Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program