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Hope Network · 1 week ago

AFC GROUP HOME MANAGER - Program Manager - Christian Hills

Rochester, MI

Full-time

Onsite

Mid, Senior Level

4+ years exp

Hope Network is a key player in providing care and support for individuals in residential settings, and they are seeking a Program Manager to oversee the management of their residential homes. The role involves hiring and training staff, ensuring compliance with licensing and accreditation standards, and maintaining high-quality care for persons served.

AssociationCommunitiesHealth CareNon ProfitReligion

Responsibilities

Oversight and overall management of one or more Hope Network Residential homes

Hire, train, coach and mentor direct care workforce member so that person-served receive care consistent with their personal plans and goals

Responsible to ensure that facilities and residential services meet applicable licensing rules, accreditation standards, and contract/funder requirements

Meet performance targets set by leadership team related to service provision, quality assurance, and fiscal viability

Plan, organize, and direct service provision, protect the rights of persons served, develop and maintain budgets, allocate resources, and assess and document the progress of persons served in a timely manner

Manages the program in a manner consistent with Hope Network’s mission, policies, and compliance with standards established by Hope Network, our funders, CARF and all licensing and accreditation standards

On-call twenty-four hours each day, seven (7) days each week and is able to respond when emergencies arise

Responsible for interviewing, orientating, training and recommended applicants for hire

Responsible for developing and retaining workforce members through performance reviews, discipline, development activities, formal and informal training in accordance with Hope Network’s Employee Manual

Responds to workforce member’s needs and questions

Acts as a role model promoting positive morale and promoting positive work relationships

Provides leadership to workforce members on treatment and programmatic issues

Holds regular workforce member meetings and utilize communication log to ensure appropriate flow of information

Proactively work toward maintaining the highest level of care and quality for persons served: Implement established procedures to address routine issues as well as crisis management

Reviews person served plans on a regular basis and provide on-the-job coaching to workforce members implementing the plan

Attend and advocate for person served at PCP meetings

Ensure that teams are properly trained and that opportunities are available for ongoing development through in-service and workforce member meetings

Review all incident reports, sign off and forward to agency designee

Review incident reports and corrective action with workforce members and/or provide training to prevent re-occurrence

Provides leadership, support, and direction to workforce members through: Communicates essential information to workforce members and soliciting feedback/input

Responds/follows up on all the concerns/questions of the workforce member

Participates in monthly management meeting and any other meetings deemed necessary

Promotes and encourages workforce members participation and attendance for corporate functions

Participates and work as backup to support during times of crisis or lack of staffing

Maintains staffing levels in accordance with program needs: Comprehends treatment plans of those served and ensures a staffing team to meet needs

Monitors and validates workforce member time clock/timesheet for processing

Tracks hours used in the program to ensure workforce members have sufficient hours based on their status and that overtime costs are kept to a minimum

Posts schedule a minimum of two weeks in advance

Develops and maintains positive, working relationships with external funders, licensing and accreditation bodies, parents and guardians

Submits all paperwork/records pertaining to home(s) correctly and submitted in timely manner. This includes but is not limited to budgets, invoices, licensing and accreditation standards, recipient rights and corrective actions

Responsible for safety: Training, promoting, and monitoring safety programs

Conducts safety simulation activities according to requirements

Participates in scheduled safety meetings

Implementing emergency evacuation procedures

Fully responsible for all aspects of daily operations and maintenance of functions including, but not limited to vehicle and home maintenance

Ensures safe transportation services, vehicle maintenance and efficient use of workforce member and vehicle resources, as well as appropriate documentation

Must be able to communicate needs and concerns as a liaison between Hope Network and its contracting agencies

Maintains program spending and track monthly financial reports to ensure accuracy and assure program compliance

Promotes community inclusion of residents through a wide range of individual and small group community-based activities

Maintains quality assurance protocols evidenced by: Facility records audit, physical facility audit, facility vehicle audit, resident chart audit, claims verification audit, and external audits

In-service personnel around compliance requirements specific to service area and client related documentation

Performs any other function deemed appropriate and assigned by the supervisor

Qualification

Program ManagementStaff SupervisionBudget ManagementHuman Services DegreeCrisis ManagementCustomer ServiceSafety TrainingCommunication SkillsTeam LeadershipFlexibility

Required

Bachelor's Degree in a Human Services area or equivalent employment experience may be considered in lieu of a degree with a minimum of four (4) years of fieldwork, preferably in management

Demonstrated ability to communicate in verbal and written formats to meet position requirements

Demonstrated ability to select, train, coach, and manage a diverse team and hold them accountable to internal and external standards

Ability to articulate and actively support the mission of the corporation to various audiences

Ability to schedule/plan work in advance and set effective and realistic timelines to meet goals

Knowledge of or ability to learn, the use of technological advances

Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy

Ability to work independently with flexible hours including occasional nights, holidays or weekends to ensure highest level of care for persons served

Demonstrated ability to manage resources, make decisions and exercise good judgement

Provide excellent customer service, always being courteous, responsive, professional, and helpful to the organization's internal and external customers

Know the contract requirements for your program/services

Ensure 100% of contract/grant compliance reporting requirements are completed and submitted by due date

Maintain emergency crisis protocols according to accepted crisis intervention methods and techniques and coordinate with other services as needed

Ensure all persons served have a current service authorization and a current Individual Plan of Service that supports the medical necessity of that level of care

Ensure 100% of your training and events requirements are renewed prior to expiration date as specified by job

Demonstrates good moral character and even temperament necessary to gain and maintain credibility and trust of persons served, peers, and management staff

Adheres to applicable licensing rules, accreditation standards, Hope Network Code of Ethics and Hope Network Policy and Procedures and Mission

Maintains certifications and credentials

Make certain that 100% of your workforce members are trained and event requirements are renewed prior to expiration date

Ensure 100% of routine/customary daily, monthly, quarterly, and/or annual internal data reports are distributed on time

Work toward personal and professional goals and objectives

Attend job related in-services and trainings when offered and actively seek to further develop competencies