Pacific Gas and Electric Company · 1 day ago
Full Time Service Representative I
Sacramento Customer Contact Center
Full-time
Hybrid
Entry Level
$27.31/hr - $27.31/hr
1+ years expPacific Gas and Electric Company is focused on making their company the safest utility in the country. They are seeking a Full Time Service Representative I to provide front-line support to customers through various communication channels while ensuring safety and satisfaction.
EnergyEnergy EfficiencyNatural ResourcesOil and Gas
Responsibilities
Ensure safe work practices, attend and participate in required safety and professional trainings, continually ensure the safety of self, colleagues and the public
Acknowledge customers concerns by being courteous, empathetic and professional at all times
Respond to customer inquiries and successfully resolve customer issues by providing information or taking action on behalf of the customer in a caring, timely and accurate manner
Listen effectively; use probing skills to obtain relevant customer information and quickly establish customer relationships
Utilize phone and computer to research and analyze account information to satisfy internal and external customers with customer inquiries, billing issues, service requests and emergency orders
Act professionally and ethically in all situations
Serve the customer and perform the job in a safe manner
Listen effectively; use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers
Use interpersonal skills, communication skills; both written and verbal to assist customers and fellow-team members
Must have decision making ability and effective judgment making skills
Effectively operate all required PG&E applications and systems
Ability to work in a fast-paced environment which is subject to change based on business needs
DOT-Emergency Response Only
Qualification
Required
Must be at least 18 years of age
Must possess a High School diploma, GED or equivalent work experience
Minimum one year work experience in a customer service position with direct customer contact either in-person, phone or by email in a fast-paced, structured environment
Must complete 7-week Customer Service Representative (CSR) Training program and 2 weeks of 'nesting'
Demonstrated ability navigating multiple computer programs and internet webpages
Minimum one year experience using Microsoft Office Suite including but not limited to Word, Excel and Outlook
Ability to work flexible schedules, extended hours, nights, weekends, and/or overtime (scheduled or ad hoc)
Demonstrated ability using computer equipment including, but not limited to keyboard, mouse and multiple monitors
Preferred
Previous experience in a Contact Center environment
2 or more years of work experience in a customer service position with direct customer contact either in-person, phone or by email in a high-paced, structured environment
Associate's degree or higher from an accredited college or institution
To better represent the communities we serve, we prefer applicants to live within 50 miles of the work location
Company
Pacific Gas and Electric Company
Pacific Gas and Electric Company, incorporated in California in 1905, is one of the largest combination natural gas and electric utilities in the United States.
10001+ employees
H1B Sponsorship
Pacific Gas and Electric Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (32)
2023 (14)
2022 (22)
2021 (16)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
$30.29BKey Investors
DOE Loan Programs OfficeUS Department of Energy
2024-12-17Post Ipo Debt· $15B
2024-12-02Post Ipo Debt· $2.35B
2024-09-24Grant· $34.5M
Leadership Team
Patricia Poppe
Chief Executive Officer, PG&E Corporation
Sumeet Singh
Chief Executive Officer at Pacific Gas and Electric Company and EVP, Energy Delivery
Recent News
San Gabriel Valley Tribune
2026-01-06
2025-12-31
Morningstar.com
2025-12-29
Company data provided by crunchbase