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Liberty Military Housing · 1 day ago

Customer Service Representative

Dahlgren, VA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $21/hr

0+ years exp

Liberty Military Housing is dedicated to serving military families by providing comfortable homes in inviting communities across the United States. As a Customer Service Representative, you will be responsible for assisting residents with their needs, managing lease processes, and ensuring high levels of customer satisfaction.

Property ManagementReal EstateResidential

Responsibilities

Assists prospective residents with information regarding their lease, the community, and the move-in process

Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.). Ensures all lease paperwork is completed and entered into the system

Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns

Supports residents during the move-out process, which may include notice to vacate and resident transfers

Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services

May perform post-turn unit inspections and complete move-in inventory inspections with new residents

Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community

Responsible for lease renewal notification and timely resident notice to renew or vacate

Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner

Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction

Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction

Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents

Performs other general office duties (i.e. phones, filing, special projects and assignments as needed)

Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems)

Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.)

May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards

Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events

Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies

Operate a company or personal vehicle to travel to various locations for work purposes

Qualification

Residential property managementCustomer serviceMicrosoft OfficeYardiMulti-taskingPositive demeanorEffective communicationFlexible schedule

Required

Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction

Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved

Must possess a positive and professional demeanor in all interactions, under all circumstances

Must possess a valid driver's license

Ability to operate a company or personal vehicle or electrical cart

Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required

Preferred

6 months+ of residential property management or customer service role preferred

Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan)