TechFlow, Inc. · 1 week ago
Operations and Metrics Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expTechFlow, Inc. is a leading provider of technology solutions and professional services to government and commercial clients. They are seeking an Operations and Metrics Analyst to support a large performance-based logistics government contract focused on the maintenance of industrial assets, ensuring accurate data flow from field operations to final metrics delivery.
Business Development
No H1B
U.S. Citizen Only
Responsibilities
Execute monthly metrics calculations and submissions using the organization's Data Analytics platform
Ensure accurate and timely delivery of performance metrics to the government customer by required deadlines
Validate data integrity and completeness throughout the metrics calculation pipeline
Generate and quality-check final metrics reports for customer delivery
Monitor and support the end-to-end data flow from Computerized Maintenance Management System (CMMS) and other source systems to the Data Analytics platform
Record and maintain initial asset records in the CMMS with accurate specifications and configurations
Review and validate maintenance tickets updated by field service technicians for completeness, accuracy, and compliance with contract requirements
Identify and resolve data quality issues, working with field technicians and operations teams to ensure proper documentation
Verify that maintenance activities are properly categorized and coded in the CMMS
Serve as a liaison between field service technicians, operations teams, and analytics stakeholders
Provide feedback to field teams on data entry requirements and quality standards
Collaborate with maintenance supervisors to ensure timely and accurate ticket closure
Support training initiatives for proper CMMS data entry and maintenance documentation
Document processes, procedures, and metrics methodologies
Develop and maintain standard operating procedures for data validation and metrics reporting
Identify opportunities for process improvements, automation, and enhanced data quality
Track and report on data quality metrics and trends
Work on the 1st of each month (including weekends and holidays) to support the monthly metrics submission process
Coordinate with team members and stakeholders to meet critical monthly deadlines
Provide status updates and escalate issues as needed during the monthly close process
Qualification
Required
Bachelor's degree in Business Analytics, Data Science, Information Systems, Industrial Engineering, Operations Management, or related field (or equivalent experience)
2+ years of experience in data analysis, operations analysis, or metrics reporting
Experience with CMMS or similar maintenance management systems
Strong understanding of maintenance operations and work order processes
Proficiency with data analytics platforms and business intelligence tools
Advanced Excel skills (pivot tables, VLOOKUP, formulas, data manipulation)
Excellent attention to detail and commitment to data accuracy
Strong analytical and problem-solving skills
Effective written and verbal communication skills with ability to interact with field personnel and management
Ability to work independently in a remote environment with minimal supervision
Ability to obtain and maintain Public Trust Security Clearance. US Citizenship is required
Preferred
Experience supporting government contracts, particularly performance-based logistics contracts
Hands-on experience with maintenance operations, asset management, or field service operations
Familiarity with maintenance metrics such as equipment availability, MTBF, MTTR, work order completion rates, or similar KPIs
Experience with SQL, Python, or other data manipulation tools
Knowledge of Power BI, Tableau, or similar visualization platforms
Experience reviewing and auditing maintenance documentation
Understanding of preventive and corrective maintenance processes
Project management or process improvement experience
Benefits
Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)
401k plan with Roth option.
Paid time off
Holidays – 11 paid holidays per year
Comprehensive medical, dental, and vision plans
Company-paid Life & AD&D insurance plan
Employee Assistance Program
Wellness Resources
Company-paid training and development program
Voluntary benefits include:
Life & AD&D Insurance for employee, spouse, and children
Short-term and long-term disability (per plan guidelines)
Legal Shield and Identity Theft protection plans
Pet Insurance
Company
TechFlow, Inc.
At TechFlow, we relish solving the difficult problems, making an impact, and exceeding customer expectations.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Baum
CEO
Mark Carter
President and Chief Operating Officer
Recent News
Mexico Business
2025-11-28
2025-08-04
2023-10-30
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