First Federal Community Bank, OH · 2 weeks ago
Financial Center Manager - Berlin
Berlin, OH
Full-time
Onsite
Mid, Senior LevelFirst Federal Community Bank is an award-winning institution dedicated to empowering the financial well-being of its community. The Financial Center Manager will lead the Berlin Financial Center, educate customers on financial solutions, and develop relationships to promote the bank's products and services.
BankingFinanceFinancial Services
Responsibilities
Serves our internal and external customers in a professional manner:
Adheres to the First Federal Way – Customer Experience
Follows the First Federal World Class Leadership guide to the Employee Experience
Attends to the needs of existing and prospective customers. Ensures customer concerns are addressed in a timely manner
Actively leads the Financial Center team to success:
Implements and explains bank initiatives, programs, policies, procedures and goals
Schedules and supervises the team’s workflow and approves days off for office efficiency
Establishes regular coaching meetings (both 1:1 and in groups) and performance evaluation opportunities, including discipline with each team member to review goals and highlight further professional development
Holds weekly Customer Service Reset meetings with team
Ensures team members utilize the chain of command
Completes customer transactions and can perform all duties of a customer relationship associate
Responsible for operations of the financial center including:
Assists and advises team members regarding consumer lending, new accounts, transactions and customer service activities
Demonstrates an ability to adapt to changing business needs and deadlines with enthusiasm
Committed to accuracy, punctuality and preparedness
Demonstrates problem-solving, strong business development skills and complies with industry regulations/applicable laws
Accepts consumer loan applications, including personal loans, vehicle loans and home equity lines of credit. Communicates effectively with third party vendors for information
Ensures a safe and secure work environment
Available as the branch contact for safety and security of the Financial Center
Completes required audits (drawers, vault, ATM), in a specific timeframe
Provides data for audits as needed
Ensures electronic file storage is accurate and complete
Maintains financial center facility including any vendor contacts (winter maintenance, alarms, technology, supplies, ATM, etc.)
Collaborates with Training Department for ongoing staff training and development
Maintains communications between the center and management by preparing and/or approving daily, weekly, and month-end reports regarding operations, security and productivity
Attends and actively participates in financial center management meetings
Actively participates in ongoing, personal professional development
Provides and maintains a professional business appropriate atmosphere (integrity, ethics, and professionalism) within the financial center. Sets example with personal professional appearance and should be viewed by their peers as a leader
Manages upward and keeps higher levels of management informed of key issues and situations in a timely manner
Continues to work toward greater understanding and performance in their area of responsibility
Responsible for financial center growth opportunities including:
Meets financial center goals and growth expectations
Demonstrates knowledge of all products and services to actively refer customers to mortgage lending, commercial lending and cash management departments to complement/strengthen their banking relationship
Actively takes part in community events and organizations. Represents the Bank in the community and makes an effort to serve on community-related committees and organizations. Represents themselves in a positive and professional manner while visible in the community both in the workplace and while off-duty
Supports and participates in Bank sponsored events and are willing to put in extra time and effort needed to do so
Assists in the implementation of new products or programs to ensure exceptional customer service
Trains and motivates team members to cross-promote products and services
Establishes and ensures a trustworthy and confidential relationship with customers
Works 1:1 with customers and potential customers
Performs other various duties as requested
Qualification
Required
High school diploma or equivalent
Education or experience commensurate with the above-described duties
Background in bank operating policies and procedures, banking regulations, relationship management, business development, customer service, employee development and business acumen
Strong computer skills including Windows and Microsoft Office software
Benefits
Consistent Schedule: Enjoy the benefits of a fixed schedule, allowing you to plan your life without the unpredictability of rotating shifts.
Weekends: We are only open a half day on Saturdays and always closed on Sundays, giving you more time with family and personal activities.
Holidays: You will have up to 11 paid holidays, so you can enjoy the holidays off with family and friends.
Paid time Off: Generous amount of paid time off available to you after 90 days of employment. We also pay you to volunteer to support non-profit organizations important to you!
Professional Growth: Benefit from a dedicated training department at our Dover headquarters and on-the-job-skill-building opportunities.
Benefits: Medical, Dental, and Vision Insurance, • Employer Health Savings Account (HSA) Contributions•, 401k Program with Employer Match and Safe Harbor Contributions•, Group Life Insurance•, Group Disability Insurance•, Employee Assistant Program (EAP) with free access to mental health resources
Great Place to Work Perks: Birthday and milestone recognition, annual wellness fair, and access to our on-site fitness center in Dover.
Company
First Federal Community Bank, OH
First Federal Community Bank provides a full-range of financial products and services using the latest technology while maintaining our personal relationship with each customer.
Founded in 1898
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Trent Troyer
President & Chief Executive Officer
Company data provided by crunchbase