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California Department of Human Resources (CalHR) · 1 day ago

Customer Service and Support Manager

Greater Sacramento

Full-time

Hybrid

Mid, Senior Level

$8,715/mo - $9,899/mo

The California Department of Human Resources (CalHR) is seeking a Customer Service and Support Manager to join their Benefits Division. This role involves the administration of the state's assigned benefits programs, ensuring quality services for California employees, retirees, and dependents.

GovernmentHuman ResourcesLegalProfessional Services

Responsibilities

Manage or oversee complex benefits programs, ensuring compliance with policies and regulations

Handle highly sensitive customer inquiries and ensure service level expectations are met

Lead and develop staff for program operations, setting expectations and ensuring accountability

Qualification

Benefits program managementHuman Resources experienceLeadership skillsOrganizational skillsInterpersonal skillsCommunication skillsGeneral business acumen

Required

Experience managing or overseeing complex benefits programs (e.g., health, dental, vision, dependent eligibility programs)

Experience working in Human Resources; specifically, managing or overseeing complex benefits programs and/or HR transactions (e.g. payroll processes, knowledge of the SCO payroll system, health, dental, vision, and voluntary benefits)

Experience handling highly sensitive customer inquiries

Experience leading and developing staff for program operations

Preferred

Leadership Skills - Team development, coaching, motivation, performance and change management

Program Administration - Knowledge of employee benefit programs and/or health care industry standards

Organizational skills - Ability to manage time effectively, organize and establish workload priorities and meet deadlines while remaining flexible and adapting to rapid changes without compromising accuracy or quality of assignments

Interpersonal skills - Collaboration, teamwork, practices conflict resolution, adaptability, resilience, and helping behaviors

Communication skills - Clear and concise in verbal and written work, effective presentation skills, meeting facilitation skills, tact, applies critical and forward-thinking skills and the ability/skill to achieve buy-in and engage customers

General business acumen - Honest, ethical, systemic thinking, thoughtfully decisive, and conscientious