X-Rite · 3 days ago
IT Client Services Technician (Romeoville Onsite)
Romeoville, Illinois, United States
Full-time
Onsite
Entry Level
$30/hr - $34/hr
3+ years expHach is committed to ensuring water quality globally, and they are seeking an IT Client Services Technician to provide world-class technical support to their Water Quality associates. This role serves as the first point of contact for troubleshooting issues related to hardware, software, networks, and operating systems, ensuring smooth operations within the organization.
ElectronicsManufacturingMarketing
Responsibilities
Serving as the first line of support for employee IT issues across walk-ins, calls, chats, and tickets
Troubleshooting desktop/laptop hardware, peripherals, Windows 11 configurations, and enterprise applications
Supporting Microsoft 365 (Outlook, Teams, OneDrive, Office apps) and diagnosing issues across devices
Recording requests, troubleshooting steps, and resolutions in the ITSM system
Managing and maintaining company devices, software installations, and patch configurations
Performing Active Directory account support (password resets, group membership, device joins)
Supporting wired/wireless network connectivity and escalating site-critical issues as needed
Documenting recurring issues and contributing to the IT knowledge base
Qualification
Required
High school diploma or equivalent required; Bachelor's degree or 3+ years of IT support experience preferred
Strong customer service skills, with a professional and positive approach to end-user support
Technical knowledge of Microsoft Windows operating systems (Windows 11/10/8/7)
Experience troubleshooting Microsoft 365 and O365 apps (Teams, Outlook, OneDrive, Office Suite)
Strong problem-solving skills and ability to work independently in a high-volume environment
Preferred
Experience with Active Directory preferred
Experience supporting Mac OS a plus
CompTIA A+ certification or equivalent strongly preferred
Benefits
Competitive pay and annual bonus opportunities
Comprehensive health benefits (medical, dental, vision)
401(k) with company match
Paid holidays and robust PTO plan
Training, certification support, and career development pathways
A collaborative and service-oriented team culture
Company
X-Rite
X-Rite is the global leader in color science and technology. It is a sub-organization of Veralto.
501-1000 employees
H1B Sponsorship
X-Rite has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$155M2008-10-28Private Equity· $155M
Leadership Team
J
Jeff McKee
President X-Rite
Recent News
2025-09-30
Company data provided by crunchbase