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Hibu · 1 day ago

Customer Service Representative

Cedar Rapids, IA

Full-time

Onsite

Entry Level

$17/hr - $17/hr

1+ years exp

Hibu is a leading provider of digital marketing solutions for small and medium-sized businesses nationwide, seeking to hire a Customer Service Representative. In this role, you will be the first point of contact for clients, providing expert support for Hibu's suite of digital products, troubleshooting issues, and ensuring clients' online presence is optimized.

ConsultingDigital MarketingMarketing

Growth Opportunities

Responsibilities

Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns

Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising

Assist clients and sales representatives with updates and changes to digital products within defined guidelines

Troubleshoot technical issues using internal tools and documentation

Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments

Document client and sales representative interactions and resolutions in our client relationship manager

Follow up on open cases and ensure timely resolution

Collaborate with internal teams and sales representatives to ensure client satisfaction

Qualification

Customer service experienceDigital product supportTechnical troubleshootingBilingual English/SpanishMultitaskingCommunication skillsDetail-orientedPositive attitude