Latino Community Credit Union · 3 weeks ago
Bilingual Contact Center Representative II (Durham)
Durham,NC,US
Full-time
Onsite
New Grad, Entry Level
0+ years expLatino Community Credit Union is hiring a Bilingual Contact Center Representative II to provide quality service to members over the phone and through electronic channels. The role involves assisting with account management, promoting products, and ensuring a positive member experience.
CreditFinancial ServicesNon Profit
Responsibilities
Provides a positive member experience by providing quality service in offering solutions based on member needs
Greets members in a courteous, professional manner, providing prompt, accurate, and efficient service over the phone and through the credit union’s electronic channels
Handles establishment of new membership, opens accounts, resolves member issues and requests according to credit union policies and procedures
Supports varied remote communication channels including online chat, requests through online access portals, telephone, email and any other available channels
Promotes products and makes recommendations to members based on needs identified
Learns and applies LCCU service model concepts consistently in interactions with members
Maintains comprehensive knowledge of all credit union products and services, including deposit accounts, loans and promotional products and services
Handles a wide range of transactions, including account transfers, wire transfers and payments
Researches and resolves account problems, including checking reconciliations, and errors in transactions
Assists members with ordering new cards, issues with online access, account closures and transfers
Performs account and ATM/Debit card maintenance
Educates members on how to access services available through electronic channels
Complete full range of member-related administrative procedures, including retention of records
Stays up-to-date and proficient in member service areas including changes in processes and systems
Maintains records, files paperwork, scans documents, and performs other clerical duties as needed
Participates in community events
Moves to and changes branches within the region as required
Completes required training
Performs other duties as assigned
Recognize and report suspicious practices as required
Successfully complete required annual compliance training courses (BSA/Identity Theft)
Qualification
Required
High School diploma or GED equivalent
Excellent verbal and written communication skills in English and Spanish
Aptitude for building relationships and trust and maintaining professionalism in interactions with members and colleagues
Ability to perform efficiently in a fast-paced, multi-task environment
Proficiency in Microsoft Office and other computer software
Preferred
A minimum of 6 months in customer service and 6 months in a call center environment or 6 months in the financial industry
Benefits
Employer-paid medical insurance plan
401(k) plan (with a substantial company match)
Employer-paid life and disability plan
Generous paid time off
Company
Latino Community Credit Union
Latino Community Credit Union offers checking, saving accounts, loans, credit and financial education services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3.72MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $3.72M
Leadership Team
Alison Beck Yonas
Chief Development and Impact Officer
Irving Bustillo
Chief Lending Officer
Recent News
2025-10-23
Business Insider
2024-12-17
Company data provided by crunchbase