AIR Communities ยท 4 days ago
Resident Relations Specialist
Alexandria, VA, USA
Full-time
Onsite
Entry, Mid Level
$18/hr - $20/hr
2+ years expAIR Communities owns and operates best-in-class apartment communities in major markets across the country. The Resident Relations Specialist will focus on resident retention and experience, managing the entire resident renewal process to maximize the number of renewals at the community.
Commercial Real EstateReal EstateRental Property
Responsibilities
Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns
Support residents during the move-out process, which may include notice to vacate and resident transfers
Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet
Monitors resident retention
Assist residents with any need
Help residents pay their rent online
Complete move-in and move-out inspections
Register cars to park on-site
Register pets for existing residents
Assist with parcel pending (package deliveries)
Enter in service requests for residents
Answer questions regarding service requests
Assisting with Notice to Vacates and gather information for move-outs
Send communication to residents
Coordinate and plan resident functions
Responds to and manages resident complaints and/or service issues
Contact residents about policy violations
Qualification
Required
Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals
2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.)
Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner
Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season)
Reliable transportation
Proficient in reading, writing, and speaking English
Preferred
Goal-Driven and Delight in going above and beyond to provide a great customer service experience
Adaptable to Fast Pace and Shifting Priorities
Nimble problem-solver
Collaborative Team Player
Benefits
401(k) plan with up to 6% employer match contribution.
Paid time off including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.
Company
AIR Communities
AIR Communities is a real estate firm that provides apartment leasing, housing, essential services and offers property management services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-04-08Acquired
Leadership Team
Patti Shwayder
Senior Vice President and Chief Corporate Responsibility Officer
Joshua Minix
Chief Investment Officer
Recent News
2025-07-24
2025-06-06
Business Wire
2025-03-21
Company data provided by crunchbase