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Siemens Healthineers · 1 day ago

Sr Field Service Engineer HW- Nashville, TN

Atlanta, GA

Full-time

Hybrid

Mid, Senior Level

$78K/yr - $108K/yr

2+ years exp

Siemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. They are seeking a Senior Field Service Engineer to troubleshoot, repair, install, and maintain customer equipment, ensuring optimal operation and strong customer relationships.

Health CareHealth DiagnosticsMedicalMedical Device

No H1B

Responsibilities

Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines

Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion

Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives

Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels

Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures

Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills

Qualification

Electronic engineeringElectro-mechanical engineeringTroubleshooting skillsPreventative maintenanceMicro-computer systemsSoftware debuggingCustomer relationship managementCommunication skillsTime managementTeam collaboration

Required

Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field

Uses acquired job skills and company policies to complete assigned tasks

Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment

Sound knowledge of and professional technical experience with micro-computers/PC based systems

Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems

Identify and resolve simple imaging system defects

Performs routine maintenance, including major STBs

Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks

Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products

Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings

Minimum: HS Degree or Equivalent

Preferred

Associate degree, technical /vocational training or military experience with electronics and 2 – 5 years of related experience

Able to handle difficult customer situations including troubleshooting while the customer is observing

Is assigned as primary support for machine accounts for which certification has been completed

Be able to understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, Applications

Has completed all required VMS training classes for C3 products

Has completed VMS HW Level II and Imaging Level II certification testing

Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint

Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Company

Siemens Healthineers

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Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.

Founded in 1847

Malvern, Pennsylvania, USA

10001+ employees