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University of Utah Health · 1 week ago

Communication Services Specialist I, PRN

Salt Lake City, UT

Full-time

Onsite

Entry Level

1+ years exp

University of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. The Communication Services Specialist I provides excellent customer service by handling inbound telephone calls and navigating customers through the system, ensuring accurate information flow between staff and departments.

Health CareHigher EducationTechnical SupportTraining

Responsibilities

Answers incoming telephone calls on a multi-line system

Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner

Coordinates services provided to customers according to policies and procedures, and provides customer education as needed

Maintains excellent schedule adherence and productivity standards

Handles customer contacts in a timely and efficient manner. Customer contacts include patient and staff transfers, provider messaging, inquiries, complaints and feedback calls

Participates in weekly learning components and ongoing training opportunities

Performs other administrative or clerical duties and projects as assigned

Communicates with patients in a confidential, professional manner using tact and diplomacy when paging on call providers for medical concerns

Qualification

Customer serviceVerbal communicationWritten communicationComputer literacyTyping (40 WPM)EmpathyListening skillsProfessional demeanorMulti-taskingData assimilationStress managementPrioritizationMicrosoft OfficeOutlook

Required

One year of call center, medical clinic experience, or customer service (including retail, security, and other customer facing positions)

Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer

Demonstrated excellence in verbal and written communications

Ability to verbalize empathy

Demonstrated excellent listening skills that enable appropriate responses to customer requests

Demonstrated computer literacy, including a working knowledge of Microsoft Office applications

Ability to type at least 40 WPM

Ability to assimilate data from various sources

Demonstrated knowledge and ability to apply the processes, activities, and tools associated with managing customer requests

Ability to maintain a professional demeanor and high productivity in stressful or difficult situations

Ability to prioritize and multi task in a fast paced environment

Preferred

Experience with Outlook

Company

University of Utah Health

Glassdoor3.9

University of Utah Health is the Intermountain West’s only academic health care system, combining excellence in patient care, the latest in medical research, and teaching to provide leading-edge medicine in a caring and personal setting.

Founded in 1965

Salt Lake City, Utah, USA

10001+ employees