ADT · 5 days ago
Save Team Representative
Jacksonville, FL
Full-time
Onsite
New Grad, Entry Level
$11/hr - $11/hrADT is the #1 smart home security provider in the U.S., dedicated to helping protect families and businesses. The Save Team Representative will handle inbound calls from prospects looking to cancel appointments, engage with customers to determine their needs, and use consultative sales skills to offer solutions and close sales.
Cyber SecurityHomeland SecurityInformation TechnologySecuritySmart Home
Responsibilities
Maintain an expert-level understanding of all ADT products and how they work, as well as any sales offers and promotions
Provide a resolution and close installation for prospects using active problem solving and de-escalation skills
Process data changes and updates to prospective accounts accurately and thoroughly
Execute and follow through on promise made to customer
Meet or exceed the minimum goals monthly for the role. Goals are subject to change at any time
Performs other duties as assigned
Qualification
Required
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write straightforward explanations and routine correspondence
Ability to ask effective questions and present information clearly and concisely
Ability to communicate with proper grammar and vocabulary effectively and clearly
Demonstrate empathy and understanding to prospect's issue or question
Ability to handle sensitive and emotionally escalated calls and situations that require empathetic responses
Consultative sales skills required to assist in explaining product benefits and features, overcoming objections, and closing sales
Ability to apply common sense understanding to detailed written or oral instructions
Able to deal with problems involving a few concrete variables in standardized situations
Must be adaptable to unforeseen situations, keep focus on the customer and make empowered decisions with integrity, empathy, and compassion
Ability to gain in-depth knowledge of the client's processes, products and services during new hire and ongoing training
Computer skills with ability to listen and respond while keying into automated system
Ability to learn to navigate client specific screens in a Windows environment as required
High school diploma or equivalent
Customer Service, Technical Support, Onboarding and/or Call Center experience required
General knowledge of sales terminology, concepts, practices, and processes
While performing the duties of this job, the employee is occasionally required to stand, walk, sit; twist, use hands to handle, push, pull or feel, reach with hands and arms; climb or balance, stoop, kneel, crouch, or crawl, and talk or hear
The employee must regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to twenty-five (25) pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Employee must maintain regular and acceptable attendance at such levels as determined at ADT's sole discretion
The employee must be available and willing to work on-site and for such hours per day or hours per week as ADT determines is necessary or desirable to meet its business needs
Must pass Background Check and Drug Screen
Benefits
Healthcare benefits
401(k) plan and company match
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
Paid time off among others
Employees accrue up to 120 hours in their first year
Your accrual rate increases after your first year
We also offer 6 paid holidays
Company
ADT
ADT is a security company that provides smart home solutions and business security.
Founded in 1874
1001-5000 employees
H1B Sponsorship
ADT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (42)
2023 (34)
2022 (40)
2021 (32)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$4.1BKey Investors
State FarmGoogle
2025-10-28Post Ipo Debt· $325M
2025-09-30Post Ipo Debt· $1B
2025-03-03Post Ipo Secondary
Leadership Team
Jim DeVries
Chairman, President and Chief Executive Officer
Jeff Likosar
President, Corporate Development and Chief Financial Officer
Recent News
2026-01-07
2025-12-24
2025-12-22
Company data provided by crunchbase