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ServiceNow · 4 weeks ago

Senior Systems Engineer - Federal - 3rd Shift

United States

Full-time

Remote

Senior Level

$141K/yr - $239K/yr

5+ years exp

ServiceNow is a global market leader in innovative AI-enhanced technology, seeking a Senior Systems Engineer to support their US Federal Government Cloud Infrastructure. The role involves delivering 24x7 support for the cloud infrastructure, architecting and building server infrastructure, and managing containerized applications.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Write and maintain software-defined declarative infrastructure, at scale

Deploy, scale, and manage containerized applications using Kubernetes, docker, and other related tools

Strong understanding of traditional relational databases like MySQL or PostgreSQL. Ability to write queries, perform joins, and optimize basic SQL queries

Create build systems, web services, and automation tools that are thoroughly specified, documented, and testable

Build orchestration workflows by leveraging features of the ServiceNow platform

Research and implement new open-source and commercial tools, technologies and methodologies

Collaborate with peer teams who have built world-class networking and orchestration solutions

Qualification

KubernetesLinux-based systemsAI integrationTerraformPostgreSQLDockerPythonHigh integrityCommunicationProblem-solving

Required

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry

5+ years of related experience with a Bachelor's degree; or 3+ years and a Master's degree; or a PhD with 3+ years of experience; or equivalent experience

Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies; too many to rely solely on others' knowledge. To succeed, you will need to investigate and discover on your own

Deep understanding of Kubernetes architecture, concepts, and operations

Experience working with VictoriaMetrics, Postgres, Redis, Prometheus, and Grafana

You are very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Cobbler, Puppet, Ansible, etc

Is comfortable with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, VMWare vSphere, etc

You are comfortable designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby

Has a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc

Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc

Excellent oral and written communication skills

High integrity, honesty and can uphold ServiceNow's values