Cigna Healthcare · 3 months ago
Customer Service Senior Representative - Express Scripts - Rochester, NY
Rochester, NY
Full-time
Onsite
Senior Level
$18/hr - $27/hr
5+ years expCigna Healthcare is seeking a Customer Service Senior Representative to join their Express Scripts team. In this role, you will assist both internal and external clients by clarifying and researching information and resolving non-clinical problems in a fast-paced environment.
Hospital & Health Care
Responsibilities
Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches
Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy
Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service
Work with various staff, departments, and prescribers via fax, email, IM, and phone. Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask
Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion
Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules
Investigate/research issues and provide resolution
Take initiative for problem solving with ability to multitask effectively and use critical thinking
Correct and timely entry of data in appropriate systems
Qualification
Required
High School education or GED required
5+ years of relevant Customer Service experience
High proficiency and regular use of Excel and Outlook required
A pro-active work ethic with ability to be managed/trained virtually
Detail orientation
Excellent written and oral professional communication skills
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
10001+ employees
H1B Sponsorship
Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (442)
2024 (335)
2023 (324)
Funding
Current Stage
Late StageLeadership Team
Laura Cascudo
CEO Communications Operations / Communications Operations Director
Stephanie Bobb
CEO Communications Operations Lead
Recent News
Hartford Business Journal
2025-10-07
2025-10-06
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