RealPage, Inc. · 1 month ago
Customer Support Architect II
US-TX-Richardson
Full-time
Onsite
Mid Level
$71K/yr - $120K/yr
3+ years expRealPage, Inc. is a company focused on providing innovative solutions for the multifamily real estate industry. The Customer Support Architect II role involves working with customers to address business challenges, crafting integrated solutions, and enhancing customer experiences through effective communication and collaboration with various internal teams.
Document ManagementPaymentsProperty ManagementPropTechSaaSSoftware
Responsibilities
Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through
Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience
Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices
Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk
Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage
Work cooperatively with others across the organization to achieve shared objectives
Qualification
Required
Customer-facing professional fluent with multifamily real estate technologies with a minimum of 3-4 years of experience in account management/support, product management/development, end-user communication
Bachelor's degree with a focus on Business, Marketing, Real Estate, or equivalent experience
Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI
Strong understanding of property management is required at both the corporate and property level
Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce
Preferred
Prior experience with RealPage products, including RealPage OneSite Leasing and Rents and/or Insurance products is strongly preferred
2-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
Project management experience/ability to lead business discovery workshops
Technical writing acumen and ability to author custom statements of work
Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions
Experience planning, managing, and performing integration design, testing, and deployment
Benefits
Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.
Company
RealPage, Inc.
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry.
5001-10000 employees
H1B Sponsorship
RealPage, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (19)
2023 (11)
2022 (11)
2021 (17)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$105.04MKey Investors
Camden PartnersApax Partners
2022-01-13Post Ipo Equity· $18.64M
2020-12-21Acquired
2011-09-15Post Ipo Equity· $6.87M
Leadership Team
Dirk Wakeham
Chief Executive Officer
Steve Winn
Chairman of the Board, President & CEO
Recent News
2026-01-16
bloomberglaw.com
2026-01-16
2026-01-11
Company data provided by crunchbase