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ROW Adventures Family of Companies · 3 months ago

Bike Tours Manager

Coeur d'Alene, ID

Full-time

Hybrid

Mid Level

ROW Adventures Family of Companies is seeking a Bike Tours Manager to oversee the operations of bicycle and e-bike tours in North Idaho and Washington’s Olympic Peninsula. The role involves leading a team of guides, ensuring high-quality multi-day trips, and managing logistical concerns during the busy summer season.

BoatingFantasy SportsOutdoorsTravel Agency

Responsibilities

Oversee the day-to-day operations of ROW’s bicycle and e-bike tours in both North Idaho and Washington’s Olympic Peninsula

Lead ROW’s team of guides in meeting the goal of providing high quality multi-day trips by ensuring that standard policies and procedures are followed

Responsible for supporting and supervising all aspects of domestic bike tours in the Northwest during the busy summer season

This includes logistical concerns, equipment, supplies, transportation, clerical, guide coordination, communication with office staff and Director of Operations, etc

The position requires the orchestration of trips to and from the trail, assuring that they flow safely and efficiently, while minimizing stress on guides and team leaders

Attendance at ROW’s Manager Training held in early May is mandatory

Attendance at ROW’s Staff Trip held in early May is mandatory

ROW Managers serve as role models for guides in a number of ways, including the following: prioritizing safety; exhibiting a positive attitude and good work ethic; willingness to resolve conflicts whether between themselves and other guides or managers, or between guides who are having difficulties

They are expected to comply with all ROW policies and to inform the Director of Operations if they disagree or will have trouble enforcing one, prior to the season

Conflicts with guides, managers and company owners shall be handled in a direct manner, with a focus on finding solutions and preventing future problems

ROW expects its managers to conduct themselves in a professional manner at all times that they are at a work site, whether they are working or not

They are asked to be aware of the image they project to others, including ROW guests and the general public

Managers must exhibit an ability to accept criticism and openness to feedback

Finally, managers embrace ROW's commitment to excellence and are willing to continually work toward improving their knowledge and skills both on and off the trail

Qualification

First Aid/CPRBicycle tour managementLeadershipLogistics/problem-solvingCommunication skillsOrganizational skillsGuest serviceComputer literacyDriving recordMechanical knowledgeTeam player

Required

Must have excellent leadership, first aid and guest service skills

Must have the skills to manage and maintain ROW's fleet of e-bikes and standard bicycles

Must be a team player

Must have strong communication skills

Must have effective logistics/problem-solving skills

Must have excellent ability to get along with others

Must be willing to participate in manager meetings

Must serve as a role model of ROW policies and systems

Must exhibit openness to feedback and the ability to accept constructive criticism

Must have a current First Aid/CPR card

Attendance at ROW's Manager Training held in early May is mandatory

Attendance at ROW's Staff Trip held in early May is mandatory

Ability to ride up to 50 miles in mountainous terrain and adverse weather conditions

Ability to lift up to 70 lbs

Preferred

Previous experience in the bicycle tour outfitting business

Excellent organizational skills

Creative problem-solving skills

Strong communication skills

Personnel management experience

Strong team skills

Computer literacy with email, word processing, and spreadsheet programs

Excellent driving record

Experience driving transit vans with a trailer

General bicycle and vehicle mechanical knowledge

Benefits

401K

Med FSA

Free or Discounted Trips

Pro-deal

Two spaces during the season to bring friends or family on a multi-day trip

Company

ROW Adventures Family of Companies

Since 1979, ROW Adventures founder Peter Grubb, and partner Betsy Bowen have poured their heart and soul into creating travel experiences that enrich lives and exceed expectations.

Founded in 1979