Rose Pest Solutions ยท 3 weeks ago
IT Administrator & Software Trainer
Madison Heights, MI
Full-time
Hybrid
Entry, Mid Level
$54K/yr - $64K/yr
2+ years expRose Pest Solutions is a family-owned business and the oldest pest management company in the nation, seeking an IT Administrator & Software Trainer to join their IT team. The role involves managing IT systems, providing software training to employees, and ensuring effective administration of platforms such as SharePoint and Office 365.
ChemicalConsumerExtermination Service
Responsibilities
SharePoint Administration Manage site permissions, structure, content organization, and workflows. Ensure SharePoint sites are optimized, secure, and designed to support business operations
Office 365 Administration Support and configure Office 365 applications, including Exchange Online, Teams, OneDrive, SharePoint Online, and licensing management
Spreadsheet Systems Management Maintain and support spreadsheet-based systems, workflows, and reporting tools across the organization
Software Asset Management Track, maintain, and update IT-managed software, ensuring compliance, proper licensing, and accurate inventory records
User Account Management Create, modify, and maintain user accounts, permissions, and security groups in Office 365, Active Directory, and other relevant platforms
Documentation Develop and maintain system documentation, knowledgebase articles, process guides, and training materials
Training Delivery Design and deliver in-person and virtual training sessions for new and existing software rolled out by IT (including 40Grid, SharePoint, Office 365 tools, ticketing systems, and business applications)
Training Materials Create user-friendly training documents, video tutorials, and step-by-step guides for employees at all technical levels
End-User Support Assist employees with software-related questions, workflow optimization, and general IT software usage
Change Management Support Partner with IT leadership to ensure smooth adoption of new software, communicating updates clearly and effectively
IT Support Collaboration Work closely with service desk and infrastructure teams to escalate issues, identify system improvements, and support cross-department technology initiatives
Troubleshooting Assist with diagnosing and resolving software-related issues, including Office 365 access, SharePoint functionality, and related integrations
Process Improvement Identify opportunities to streamline workflows, improve system usability, and enhance user efficiency
Qualification
Required
Strong knowledge of SharePoint Online, including site structure, content management, permission models, and workflow basics
Proficiency with Office 365 administration (Teams, OneDrive, Outlook, Exchange Online)
Ability to teach concepts clearly to both technical and non-technical audiences
Experience creating training materials (documentation, guides, videos, presentations)
Strong public speaking and communication skills
Strong organization and attention to detail
Ability to manage multiple projects and training initiatives simultaneously
Customer-service mindset with patience and a desire to help others succeed
Ability to work collaboratively with IT team members and cross-functional departments
Minimum of 2-3 years in an IT administration, systems support, or software training role
Ability to lift and move IT equipment (up to 50 lbs)
Strong understanding of IT security and data privacy best practices
Willingness to travel locally to different office locations for training or support (as needed)
Preferred
Advanced Excel or spreadsheet proficiency (functions, pivots, automation familiarity preferred)
Degree in Information Technology, Computer Science, Education/Instructional Design, or related field preferred; equivalent work experience considered
Microsoft 365 Fundamentals, SharePoint certifications, CompTIA A+, or ITIL Foundation considered a plus
Experience training users on business applications or productivity software highly preferred
Benefits
Medical, Dental, Vision, Rx Insurance
401(K) Savings Plan + Company Match
Flexible Spending Account (Section 125)
Paid Holidays, Vacation, and Sick Days
Disability, Family & Military Leave
Life Insurance
Competitive Wages, & Profit Sharing
Continuous training and career development
Company
Rose Pest Solutions
Rose Pest Solutions offers an array of residential and commercial pest control services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Crain's Detroit Business
2022-04-19
Company data provided by crunchbase