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Cellular Sales · 3 days ago

Business (B2B) Customer Service Support Representative

Knoxville, TN

Full-time

Hybrid

New Grad, Entry Level

$18/hr - $18/hr

Cellular Sales is a leader in the wireless industry, seeking a B2B Service Support Representative to assist business customers with their accounts. The representative will interact with customers to resolve issues related to credit, customer service, and billing, while maintaining detailed records of interactions and ensuring timely service requests.

Telecommunications

Responsibilities

Confer with businesses by telephone and email to provide information about products and services

Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken

Process service requests through appropriate Verizon Wireless channels to facilitate timely reconciliation

Ensure correct authorization is received, recorded, and saved on all requests

Conduct account analysis and reviews and proposals

Follow up with businesses to document their experience with service

Contact businesses to align with Cellular Sales B2B representatives for optimal care

Daily use of Word, Excel, Salesforce, and spreadsheets. Extensive and accurate typing required

Qualification

Customer ServiceMicrosoft OfficeSalesforceAttention to DetailOrganizational AwarenessPlanningOrganizingWritten CommunicationAdaptability

Required

High School diploma or equivalent experience required

Proficient in Microsoft Office and basic computer skills

Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people

Attention to detail: Taking responsibility for a thorough and detailed method of working

Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service

Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization

Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals

Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology

Daily use of Word, Excel, Salesforce, and spreadsheets. Extensive and accurate typing required