OneSource Virtual · 2 weeks ago
Payroll Specialist III
United States
Full-time
Remote
Senior Level, Lead/Staff
15+ years expOneSource Virtual (OSV) is a leading provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, dedicated to transforming HR, payroll, and finance services. The Payroll Specialist III will provide strategic solutions for Workday managed payroll services, manage multiple projects, and support complex payroll configurations while acting as a lead resource within the service team.
Enterprise SoftwareHuman ResourcesInformation TechnologyOutsourcing
Responsibilities
Named resource for large, complex Managed Payroll Premium customers
Manage cases for the book of Managed Payroll business to ensure service level agreements and high client satisfaction levels are being met by all team members
Coordinate the distribution of customer Managed Payroll work across the team
Manage the timely resolution of Managed Payroll customer issues including complex customer escalations, perform and document Root Cause Analysis and lead the implementation of remedial procedures to close gaps identified
Frequent direct Managed Payroll customer contact – initiate and maintain client relationships specifically for large, complex customers
Lead, or attend as a senior resource scheduled weekly, monthly and quarterly client calls and new Managed Payroll client transition introduction meeting calls
Lead the Managed Payroll Service Rehearsal including the mock payroll
Assist with complex Workday configuration of pay components and run categories
Act as a point of reference and escalation for team configuration activities
Follow daily standard operating procedures and processing checklist outlining workflow
Maintain established turnaround service level agreement for resolving managed payroll issues
Meet quality and production metrics outlined for position
Contribute to a positive, collaborative work environment
Assist with special projects as needed
Provide support and act as a point of escalation for the service team
Aligns work scheduling with customer needs to support complex and high profile customers
Support Professional Services during new customer implementations as needed
Support the Sales process as needed
Act in a team lead capacity by delegating work across customer teams, coach, train, and mentor team members
Follows all security protocols to safeguard confidential, proprietary, and/or customer data
Qualification
Required
Certified Payroll Professional (CPP) required (at time of hire) or 15+ years of Customer service and Payroll experience involving End to End processing, Research and Complex Troubleshooting
Advanced Proficiency in Microsoft Word and Excel
Demonstrated Logical Payroll thinking
Experience with difficult, demanding clients
Experience with and understanding of Payroll Taxes
Complex Payroll configuration
Strong understanding of Payroll Compliance
Year-End Support and W2 Consultation experience
Preferred
Experience in an outsourcing environment, payroll or tax
Systems Implementation experience
Multi-Jurisdiction tax and/ or Payroll Year End Adjustments experience
Workday Payroll experience
Systems Implementation
Accounting / Book Keeping / GL experience
Experience with Salesforce programs
Company
OneSource Virtual
OneSource Virtual is a workday services partner in deployment, consulting, and BusinessProcess-as-a-Service (BPaaS) services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
TCVHalyard Capital
2026-01-07Acquired
2015-06-19Series B· $150M
2014-04-01Series Unknown
Leadership Team
Brian Williams
Executive Chairman & Co-Founder
Kelvin Gray
Chief Customer Officer
Recent News
2026-01-14
2026-01-12
2026-01-12
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