National General · 1 week ago
Claims Team Leader - National General
California, United States
Full-time
Hybrid
Mid, Senior Level
$68K/yr - $125K/yrNational General is a part of The Allstate Corporation, which offers a range of insurance products. The Claims Team Leader is responsible for leading a team of adjusters, ensuring exceptional claims service, managing performance, and resolving complex customer issues.
FinanceFinancial ServicesInsurance
No H1B
Responsibilities
Frequently participates in special projects as a subject matter expert
Manages and oversees performance of vendors
Oversees response to highly complex arbitrations contentions
Oversees the negotiation of highly complex claim settlements
Oversees the resolution of highly complex customer conflicts or issues
Analyzes unit reports and supports the achievement of business unit objectives
Defines, analyzes, and tracks department, section, and/or unit measures
Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
Qualification
Required
Candidates must be located in the Pacific or Mountain time zones
Candidates local to our office in Ontario, California will work a hybrid schedule in office
Experience in managing and motivating staff or vendors
Ability to achieve inspired levels of performance and expert execution of required claim processes
Experience in supporting the implementation of operational initiatives
Ability to develop strategies to achieve employee performance levels
Experience in monitoring staffing levels and workloads
Experience in providing coaching and mentoring
Participation in performance reviews
Experience in managing customer conflicts
Ability to assist with establishing unit goals and objectives
Ability to deliver compassionate service that is fast, fair, and easy
Experience in overseeing performance of vendors
Experience in overseeing response to highly complex arbitrations contentions
Experience in overseeing the negotiation of highly complex claim settlements
Experience in overseeing the resolution of highly complex customer conflicts or issues
Ability to analyze unit reports and support the achievement of business unit objectives
Experience in defining, analyzing, and tracking department, section, and/or unit measures
Experience in reviewing employee work quality and interactions with customers
Company
National General
As part of the Allstate family of companies, National General, an Allstate company, is one of the largest insurers in the United States.
Founded in 1920
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$189.99M2020-07-07Acquired
2014-02-21Undisclosed· $189.99M
Leadership Team
Denise Weber
Executive Asst. to CEO
Patrick Macellaro
Chief Financial Officer
Recent News
2025-08-04
Research and Markets
2025-06-26
Company data provided by crunchbase