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St. Elizabeth Healthcare · 1 day ago

Asst HOD Office

Fort Thomas, KY

Full-time

Onsite

Entry Level

1+ years exp

St. Elizabeth Healthcare is a trusted provider of quality care across Kentucky, Indiana, and Ohio, dedicated to improving the health of the communities they serve. The Assistant HOD Office role involves providing customer-focused service and support to patient flow, including tasks such as patient registration, scheduling, billing, and medical records management.

Health Care

H1B Sponsor Likely

Responsibilities

Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians seeking information and/or treatment: office, phone, email communications

Responsible for the patient registration process (check in and check out) for a unit or department

Assist patients with forms obtaining all necessary insurance information and signatures as needed

May assist in pre-certification and/consent for services and billing

May collect co-pay/co-insurance/deductible based on insurance plan(s)

Accurately completes or assures completion of registration process and facilitates revenue enhancement through insurance verification, pre-authorization, verification of medical necessity and follow up of denials

Obtains treatment authorization(s)

May collect patient co-pays, co-insurance, and/or deductible and follow up with insurance companies for payment, enter patient charges, and maintain monthly/quarterly record statistics, and code services/ procedures for charge reconciliation purposes

Answer and coordinate multiple phones lines, assist patients with questions and problems, and accepting/relaying messages

Relay messages to appropriate staff in order to facilitate communication and assure quality of care

Support co-workers in operational functions of the office including: front desk coverage, answering phones, running errands, and transporting patients

Prepares correspondence, memos, reports, minutes, and letters

Position may require data entry into multiple databases

Resolve routine patient problems and complaints on a timely basis

Handles conflict with customers constructively and appropriately

Initiate further follow-up with appropriate staff member(s)

Perform medical records tasks timely and accurately including: chart retrieval, storage, filing, and scanning in correct location of EMR

Maintains appropriate computer downtime procedures for clinical documentation

Coordinate scanning and storage of medical records

Performs other duties as assigned

Maintains work area in a neat and clean manner

Ensure supplies and materials are available as needed

Qualification

Medical terminologyComputer fluency/literacyPrioritization skillsCommunication skillsOrganization skillsPatient confidentiality

Required

High school graduate or GED

Medical terminology

Computer fluency/literacy

Communication skills (verbal and written)

Maintain patient confidentiality

Organization and prioritization skills

1 year of experience in an office front desk type role, healthcare registration, scheduling or other patient-facing healthcare positions

Benefits

Competitive pay and comprehensive health coverage within the first 30 days.

Generous paid time off and flexible work schedules

Retirement savings with employer match

Tuition reimbursement and professional development opportunities

Wellness, mental health, and recognition programs

Career advancement through mentorship and internal mobility

Company

St. Elizabeth Healthcare

Glassdoor3.8

St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Greater Cincinnati region.

Founded in 1861

Kenton, Kentucky, USA

10001+ employees

http://www.stelizabeth.com/

H1B Sponsorship

St. Elizabeth Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (5)

2022 (1)

2021 (3)